About this role
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Administrative Assistant Job Description Job Details
• Job Title: Administrative Assistant • Location: Eastwood, Quezon City - office-based • Employment Type: Full-time, permanent Role Summary The Administrative Assistant provides reliable day-to-day administrative support to help ensure smooth, efficient, and well-organised office operations. This role supports teams and management through calendar management, correspondence, documentation, record keeping, coordination, and general office administration. The position involves high-volume and often repetitive administrative tasks, requiring accuracy, consistency, strong attention to detail, and the ability to work efficiently while maintaining a high standard of professionalism. As a key point of contact for internal and external stakeholders, the Administrative Assistant contributes to a responsive, organised, and service-focused work environment. Key Responsibilities Office and Administrative Support
• Manage calendars, schedule meetings, and coordinate appointments for teams and management • Prepare, edit, format, and maintain documents, reports, presentations, correspondence, and internal materials • Organise and maintain physical and digital filing systems to ensure information is accessible, accurate, and up to date • Handle general office administration and support day-to-day operational requirements Communication and Coordination
• Serve as a professional first point of contact for internal and external inquiries • Coordinate office meetings, event logistics, travel arrangements, and related administrative requirements • Liaise between departments to support timely communication and a smooth flow of information • Draft and respond to routine emails and correspondence in a clear, professional, and timely manner Data, CRM, and Record Management
• Maintain accurate records, databases, contact lists, and administrative trackers • Assist with data entry, reporting, document control, and basic bookkeeping tasks as required • Use Zoho CRM to update customer or stakeholder records, manage contact information, track activities, and support CRM-related administrative workflows • Support compliance with organisational policies, procedures, confidentiality standards, and record-keeping requirements Operational Support
• Order, monitor, and manage office supplies, equipment, and related resources • Support onboarding and administrative processes for new employees • Assist with ad hoc projects, process improvements, and operational tasks as assigned • Help maintain a clean, organised, and professional office environment Skills and Experience
• Proven experience as an Administrative Assistant, Office Assistant, Coordinator, or similar role • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Working knowledge of Zoho CRM is highly desirable • Strong organisational, time-management, multitasking, and prioritisation skills • Excellent written and verbal communication skills • High attention to detail and ability to maintain accuracy in repetitive or high-volume tasks • Ability to handle confidential information with professionalism and discretion • Basic understanding of data entry, reporting, filing systems, and office procedures Personal Attributes
• Professional, approachable, reliable, and service-oriented • Proactive and able to work independently while collaborating effectively with a team • Flexible and adaptable in a fast-paced environment • Strong problem-solving skills with ability to manage competing priorities • Detail-focused and comfortable handling routine administrative work • Positive attitude and willingness to support different departments Work Environment This is a full-time, office-based role located in Eastwood, Quezon City. The successful candidate will work closely with management and team members to support day-to-day office operations and contribute to a professional and efficient workplace. About the Role This role is suited to a dependable and detail-oriented Administrative Assistant who can support business operations through organised administrative work, clear communication, accurate record keeping, and a proactive approach to office support.
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