About this role
Wir suchen Dich <p style="line-height:1.2;margin-top:1pt;margin-bottom:1pt;"><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Du hast Freude daran, Menschen weiterzuhelfen, findest auch für knifflige Anliegen eine gute Lösung und kommunizierst gerne persönlich, verbindlich und auf Augenhöhe? Dann freuen wir uns auf Dich als Verstärkung für unseren Customer Service.</span></p> Deine Aufgaben <ul style="margin-top:0px;margin-bottom:0px;"><li style="list-style-type:disc;font-size:11pt;font-family:Lora, serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;margin-top:1pt;margin-bottom:1pt;"><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(26,32,44);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Kundenbetreuung:</span><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> Du beantwortest Kundenanfragen per E-Mail und über weitere Supportkanäle freundlich, schnell und lösungsorientiert.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Lora, serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;margin-top:1pt;margin-bottom:1pt;"><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(26,32,44);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Anliegen klären:</span><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> Du unterstützt unsere Kund:innen bei Fragen zu Abonnements, Zahlungen, Kündigungen, Zugängen und digitalen Produkten.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Lora, serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;margin-top:1pt;margin-bottom:1pt;"><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(26,32,44);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Problemlösung:</span><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> Du analysierst Anliegen selbstständig, findest passende Lösungen und leitest komplexe Fälle an die zuständigen Teams weiter.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Lora, serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;margin-top:1pt;margin-bottom:1pt;"><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(26,32,44);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Datenpflege:</span><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> Du dokumentierst Kundenkontakte sorgfältig und hältst relevante Informationen in unseren Systemen aktuell.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Lora, serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;margin-top:1pt;margin-bottom:1pt;"><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(26,32,44);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Schnittstellenarbeit:</span><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> Du arbeitest eng mit den Teams aus Produkt, Marketing, Redaktion, Technik und Logistik zusammen, um die Kundenzufriedenheit kontinuierlich zu verbessern.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Lora, serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;margin-top:1pt;margin-bottom:1pt;"><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(26,32,44);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Feedback:</span><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> Du erkennst wiederkehrende Fragen und gibst wertvolle Rückmeldungen zur Optimierung unserer Produkte und Services.</span></p></li></ul> Deine Qualifikation <ul style="margin-top:0px;margin-bottom:0px;"><li style="list-style-type:disc;font-size:11pt;font-family:Lora, serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;margin-top:1pt;margin-bottom:1pt;"><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(26,32,44);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Erfahrung:</span><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> Du hast idealerweise bereits im Kundenservice, Support oder in einer vergleichbaren serviceorientierten Position gearbeitet.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Lora, serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;margin-top:1pt;margin-bottom:1pt;"><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(26,32,44);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Kommunikation:</span><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> Du formulierst sicher, freundlich und verständlich und behältst auch bei anspruchsvollen Anliegen den Überblick.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Lora, serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;margin-top:1pt;margin-bottom:1pt;"><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(26,32,44);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Arbeitsweise:</span><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> Du arbeitest zuverlässig, strukturiert und selbstständig.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Lora, serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;margin-top:1pt;margin-bottom:1pt;"><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(26,32,44);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Digitales Verständnis:</span><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> Du bist offen für digitale Produkte, neue Tools und moderne Kommunikationswege und erarbeitest dir smarte Lösungswege mit Hilfe von KI.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Lora, serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;margin-top:1pt;margin-bottom:1pt;"><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(26,32,44);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Persönlichkeit:</span><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> Du bist empathisch, geduldig und lösungsorientiert. Teamarbeit und eine wertschätzende Haltung sind für Dich selbstverständlich.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Lora, serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;margin-top:1pt;margin-bottom:1pt;"><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(26,32,44);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Sprachkenntnisse:</span><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> Du beherrschst Deutsch sicher in Wort und Schrift.</span></p></li></ul> Das erwartet Dich <ul style="margin-top:0px;margin-bottom:0px;"><li style="list-style-type:disc;font-size:11pt;font-family:Lora, serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;margin-top:1pt;margin-bottom:1pt;"><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(26,32,44);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Arbeitsumfeld:</span><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> Dich erwartet ein modernes, digitales Medienhaus mit kurzen Entscheidungswegen und viel Raum für Deine Ideen.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Lora, serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;margin-top:1pt;margin-bottom:1pt;"><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(26,32,44);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Zusammenarbeit:</span><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> Wir arbeiten teamübergreifend, respektvoll und auf Augenhöhe.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Lora, serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;margin-top:1pt;margin-bottom:1pt;"><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(26,32,44);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Flexibilität:</span><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> Unser hybrides Arbeitsmodell verbindet mobiles Arbeiten mit persönlichem Austausch am Campus.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Lora, serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;margin-top:1pt;margin-bottom:1pt;"><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(26,32,44);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Entwicklung:</span><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> Wir unterstützen Dich dabei, Deine Fähigkeiten weiterzuentwickeln und neue Aufgaben zu übernehmen.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:Lora, serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;margin-top:1pt;margin-bottom:1pt;"><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(26,32,44);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Benefits:</span><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> Dich erwarten unter anderem Deutschlandticket, Bikeleasing, Sportangebote, Firmenevents und Bürohunde.</span></p></li></ul> Deine Bewerbung <p style="line-height:1.2;margin-top:1pt;margin-bottom:1pt;"><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Wie Deine Bewerbung aussehen soll?</span></p><ul style="margin-top:0px;margin-bottom:0px;"><li style="list-style-type:disc;font-size:10.5pt;font-family:Arial, sans-serif;color:rgb(66,66,66);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;margin-top:6pt;margin-bottom:0pt;"><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Anschreiben/Motivationsschreiben:</span><span style="font-size:10.5pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> Ein paar Sätze zu dir und welches Dein bestes Kundenerlebnis war und warum</span></p></li><li style="list-style-type:disc;font-size:10.5pt;font-family:Arial, sans-serif;color:rgb(66,66,66);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.2;margin-top:0pt;margin-bottom:9pt;"><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(26,32,44);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Lebenslauf</span><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> (oder einfach dein LinkedIn-Profil).</span></p></li></ul><p style="line-height:1.2;margin-top:6pt;margin-bottom:9pt;"><span style="font-size:11pt;font-family:'Fira Sans', sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Oder eben doch ganz anders und Du schickst uns eine Nachricht bei LinkedIn – auch super, wir freuen uns auf Dich!</span></p>