About this role
Responsibilities <p style="margin:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;"><strong style="margin:0px;padding:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:600;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;">The Regional IT Operations Manager<span style="margin:0px;padding:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;"> </span></strong>is responsible for the design, stability, security, and evolution of Exaktera’s core IT infrastructure across US based sites.</p><p style="margin:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;"><br></p><p style="margin:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">While not a formal people management position, the role provides technical leadership, mentorship, and operational coordination to local IT teams, helping drive consistency, resilience, standardization, security, and reduction of operational risk across the region.</p><br><div style="font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;">The successful candidate should be located on the U.S. East Coast, preferably in the Northeast region, and be able to travel to the Vermont site as business needs require.</div><br><p style="margin:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;"><strong style="margin:0px;padding:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:600;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;">Technical Skills:</strong></p><ul><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">VMware vSphere administration in production environments</p></li><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">Windows Server administration</p></li><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">Veeam Backup & Recovery</p></li><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">Enterprise networking fundamentals (VLANs, routing concepts, CLI-based switching)</p></li><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">Sophos firewall administration (policy management, VPN basics)</p></li><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">Microsoft 365 and Entra ID administration</p></li><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">Active Directory consolidation</p></li><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">Identity, MFA, and SSO integration concepts</p></li><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">Incident response collaboration with MDR providers (e.g., Arctic Wolf)</p></li><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">Experience evaluating and implementing infrastructure improvements across multi-site environments</p></li><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">Strong technical decision-making and risk assessment capabilities</p></li><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">Manufacturing or regulated IT environments</p></li><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">Multi-site or post-acquisition IT integration experience</p></li></ul><br> Your Job Profile <p style="margin:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;"><strong style="margin:0px;padding:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:600;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;">Required Qualifications & Skills</strong></p><ul><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">NinjaOne or similar RMM tooling</p></li><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">PowerShell automation (infrastructure-safe)</p></li><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">SharePoint / Microsoft 365 migrations</p></li><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">ERP system operational support (Business Central preferred)</p></li></ul><p style="margin:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;"><br style="font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;"></p><p style="margin:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;"><strong style="margin:0px;padding:0px;font-size:14px;background:rgba(0,0,0,0) none repeat scroll 0% 0%;font-weight:600;font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;">Personal Skills:</strong></p><ul><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">Independent, structured, and reliable working style</p></li><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">Strong analytical and troubleshooting capabilities</p></li><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">Clear technical communication skills</p></li><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">Ability to mentor and support less-experienced IT staff</p></li><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">Calm and methodical approach during incidents</p></li><li><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;padding:0px;font-size:14px;background:rgb(255,255,255) none repeat scroll 0% 0%;font-weight:400;line-height:1.5;color:rgba(0,0,0,0.9);font-family:'-apple-system', 'system-ui', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Fira Sans', Ubuntu, Oxygen, 'Oxygen Sans', Cantarell, 'Droid Sans', 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Lucida Grande', Helvetica, Arial, sans-serif;font-style:normal;text-transform:none;">Documentation-driven mindset</p></li></ul>