About this role
Your Role <p>We are currently looking for a motivated Junior Business Client Services Manager to strengthen our Business Client Advisory Services team. The team’s mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders, thereby contributing to the overall success of the company.</p>We support all clients on the platform and act as a first point of contact for any business-related topics. In this role, you will be introduced to a variety of tasks within a fast-changing and growing organization. As continuous learning and development are key at 360T, you will receive the support needed to grow into the role. You will also have the opportunity to contribute, exchange and apply your own ideas in an international and innovative fintech company while further developing your skill set. Your Responsibilities <ul><li style="font-family:Arial, Helvetica, sans-serif;">Provide excellent service for existing and new customers</li><li style="font-family:Arial, Helvetica, sans-serif;">Manage, solve and escalate all incoming requests from clients</li><li style="font-family:Arial, Helvetica, sans-serif;">Ensure a smooth onboarding for new clients to the system</li><li style="font-family:Arial, Helvetica, sans-serif;">Build and maintain relationships with key client contacts</li><li style="font-family:Arial, Helvetica, sans-serif;">Conduct system trainings for client users</li><li style="font-family:Arial, Helvetica, sans-serif;">Maintain, document, analyse and improve existing workflows and processes</li><li style="font-family:Arial, Helvetica, sans-serif;">Take ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups; integration or workflows)</li><li style="font-family:Arial, Helvetica, sans-serif;">Participate in quality assurance testing of full range of products and features on our platform</li><li style="font-family:Arial, Helvetica, sans-serif;">Advise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.)</li><li style="font-family:Arial, Helvetica, sans-serif;">Maintain and share up-to-date knowledge about company products and services</li></ul> Your Profile <strong> </strong><br><ul><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">University graduate with very good grade point average</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">First previous working experience (ideally in Client Services or similar)</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Excellent analytical and problem-solving abilities</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Strong overall communication skills</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">High level of integrity & conscientiousness </li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Growth mindset & ability to adjust to a dynamic and fast-changing environment</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Very good level of verbal and written English. Other languages are a plus</li><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Proficient in MS Office</li></ul> Our Offer <ul><li style="border:0px solid rgb(229,231,235);font-family:Arial, Helvetica, sans-serif;list-style-type:disc;margin-bottom:4px;font-size:14px;">Performance appraisals on a regular basis</li><li style="border:0px solid rgb(229,231,235);font-family:Arial, Helvetica, sans-serif;list-style-type:disc;margin-bottom:4px;font-size:14px;">360T Academy</li><li style="border:0px solid rgb(229,231,235);font-family:Arial, Helvetica, sans-serif;list-style-type:disc;margin-bottom:4px;font-size:14px;">Career Concept</li><li style="border:0px solid rgb(229,231,235);font-family:Arial, Helvetica, sans-serif;list-style-type:disc;margin-bottom:4px;font-size:14px;">Frankfurt office located directly in the city center </li><li style="border:0px solid rgb(229,231,235);font-family:Arial, Helvetica, sans-serif;list-style-type:disc;margin-bottom:4px;font-size:14px;">Social gatherings</li><li style="border:0px solid rgb(229,231,235);font-family:Arial, Helvetica, sans-serif;list-style-type:disc;margin-bottom:4px;font-size:14px;">Exciting technologies, growth, and investment in the future</li><li style="border:0px solid rgb(229,231,235);font-family:Arial, Helvetica, sans-serif;list-style-type:disc;margin-bottom:4px;font-size:14px;">Quick decisions, fast turn-around of ideas to implementation</li><li style="border:0px solid rgb(229,231,235);font-family:Arial, Helvetica, sans-serif;list-style-type:disc;margin-bottom:4px;font-size:14px;">An exceptional team of experts working together to maintain and improve the foundation of one of the largest FX trading platforms worldwide</li><li style="border:0px solid rgb(229,231,235);font-family:Arial, Helvetica, sans-serif;list-style-type:disc;margin-bottom:4px;font-size:14px;">Diverse and distributed workforce</li></ul> How to Apply <span style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">If your background and qualifications meet these specifications, please forward your application, including your salary expectation and earliest starting date, by clicking the “Apply” button</span><span style="font-size:14px;font-family:Arial, Helvetica, sans-serif;">.</span> Contact <span style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Irune Del Buey<br>People & Culture Manager</span><span style="font-size:14px;font-family:Arial, Helvetica, sans-serif;"><br><a title="Send email" href="mailto:[email protected]">Send email</a><br>Grüneburgweg 16-18<br>60322 Frankfurt am Main</span>