About this role
Japanspecialist is part of the JTB Corporation, one of the world's most prominent travel companies. Founded in Japan in 1912, JTB has grown into a global force in the tourism industry, employing over 18,500 people across 35 countries. At Japanspecialist, we are dedicated to offering unforgettable travel experiences to Japan and beyond. With our 360° approach to travel design, we create tailor-made journeys that cover flights, accommodation, guided tours, excursions, and other specialized arrangements. The Role: Are you passionate about travel and creating unforgettable experiences? We are looking for a a Sales Travel Consultant to join our dynamic team, where you’ll help travelers craft personalized trips to Japan. If you have a passion for Japan and a customer-first mindset, this is the perfect opportunity to make a real impact while sharing your love for travel! Key Activities Sales and clients Provide personalized travel consultations to customers traveling to Japan via online, phone, email, and in person, to understand and meet their individual expectations. Create high-quality, tailor-made itineraries based on the travel needs and preferences of clients. Work alongside the sales team to achieve sales targets and close deals. Collaborate closely with the operations team to ensure seamless internal reporting and process adherence. Craft and deliver unique, high-quality proposals and travel documents, ensuring customer satisfaction. Follow up with customers in a timely and professional manner to close deals and manage post-sale service. Handle invoicing and payment monitoring for clients. Work as a key team player, ensuring smooth transitions and handovers in cases of absence. Share responsibility for Emergency Duty within the team (24-hour availability). Take on other reasonable tasks as needed. Planning and development Assist with translations related to product development and website content. Collaborate with the marketing team to prepare for travel fairs, promotional events, and campaigns. Participate in travel fairs , promotional events, and other local activities to enhance company visibility. Contribute to product development Continuously improve your knowledge of travel destinations, particularly Japan, and share insights with the team. Participate in workshops and inspection tours, contributing to the collective destination knowledge of the team. Outcomes and KPIs Consistently achieve individual and team sales targets Consistent high conversion rate of active leads to bookings with high client satisfaction and a minimal level of complaints and errors.