About this role
About the Role This role is in charge of following up offers, daily operation works and completing assignment and reports to supervisor/operation manager. Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return. Daily operation works – Ensure all daily operations to be done properly Complete assignment and reports to supervisor/operation manager Key Responsibilities New group bookings, including series and ad hoc Push confirmation of services, including hotels and ground services Deadline control Revenue/budget control Regular update of sign up pax Communicate with agents, LPICs and HRD people whenever it needs Cancel groups when required and follow up cancellation fee if any Materialize groups when approved by agents and make sure all services to be confirmed properly by due time Change services and follow up confirmation by due time Finalize groups and send out final document to agents Check BIS reports and create invoices Trouble shooting while groups are in the trip Join weekly operation team meeting for information sharing and case study Complete assignment and reports to supervisor/operation manager Internal Communication Clear, open and effective communication with Destination Management Office Operations Collaboration with Sales teams Price and condition negotiations with clients and Destination Management Office Other duties as and when assigned by manager .