About this role
Job summary
We have an exciting vacancy to join our team as a waiting list clerk.
To work within a friendly team responsible for the organisation and management of the surgical waiting lists.
You will be part of a front office call handling team to manage and respond to inbound calls relating to the scheduling/rescheduling of admission dates where required to support theatre utilisation.
You will support with back-office Admin tasks such as collecting and delivery post, managing stationary and general day to day support.
You will be required to compile the Harm Safety Netting Letters and clinical reviews for patient communication.
Main duties of the job
Following guidance schedule patients into theatre sessions and when necessary, rearrange theatre lists when having to rebook cancelled patients.
Send out correspondence with information to patients.
Telephone patients to cancel their admission date for numerous reasons, cancer case took priority, no ITU/HDU beds, no beds, Clinicians sick.
Distribute departmental emails, schedule Request for Admission patients
Take incoming telephone calls from other departments/patients, relating to specific duties
Responsible for taking the daily post to the Post Department and general office duties, such as photocopying.
Cover other positions when staff are on annual or sick leave. Flexible approach to working required.
About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and lifeNHS pension scheme for long-term financial securityGenerous annual leave allowance to recharge and relaxA strong focus on career development to help you grow and achieve your potentialAdditionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description Job responsibilities
Please see attached Job Description for a detailed account.
This job description is not an exhaustive list of duties, but is intended to give a general indication of the range of work undertaken within this new role.Work will vary in detail in the light of changing demands and priorities, and therefore the duties identified will be subject to periodic change/review, in consultation with the post holder. All employees have a responsibility to abide by all Trust Policies.
Person Specification
Qualifications Essential
Good standard of education, up to GCSE or Olevel standard in literacy and numeracy Computer/Word processing qualification or ECDL
Desirable
Business and Administration NVQ Level 2 or similar
Experience Essential
Previous experience of working with the general public in a customer care situation Previous office experience
Desirable
Previous Health Sector experience or similar
Additional Criteria Essential
Microsoft Office applications eg Word, Excel etc Awareness of Data Protection issues
Desirable
Knowledge and understanding of waiting lists Knowledge and understanding of Trusts Values Basic knowledge of medical terminology Knowledge of Trusts Access Policy
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Somerset NHS Foundation Trust
Address County Hall
The Crescent
Taunton
Somerset
TA1 4DY
Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)