About this role
Based at Folkestone Services, the Customs Coordinator is responsible for processing customs documentation accurately and efficiently, while providing a professional and helpful service to drivers using our facilities. The role combines customs administration with face-to-face customer service, providing assistance to drivers while ensuring customs processes and site procedures are followed accurately. Key Responsibilities: Ensure all customs documentation is accurately entered into the designated customs systems Greet drivers professionally and provide customer service with queries related to customs clearance, parking, and site procedures. Follow processes using relevant software Guide drivers through payment options and troubleshoot issues with payment terminals. Undertake seals checks when necessary Liaise with Border Force and other government departments Finalising files in a timely manner Report any systems issues / incidents Report any accidents, security breaches, or health & safety concerns. Work with on-site security contractors Liaise with all parties relevant for on-site examination Follow all safety procedures when entering the lorry park, including wearing appropriate PPE. Provide support with customs declaration completion Undertake audit of on-site arrivals First Aid & Fire Warden duties