About this role
Job summary
The Role
Responsibilities will span two complementary areas:
PCN Management (from day one)
Coordinating services across our member practices and supporting network-wide delivery priorities Working collaboratively with NHS colleagues and locality partners to provide the best possible care to our combined population of 55,000 patients Leading on PCN targets, projects and external relationshipsPractice Management (developed collaboratively over 18 months, then fully assumed)
Organisational leadership and overall performance of the practice Delivery of key targets across all clinical, financial and administrative areas HR, people management and staff development Financial management and strategic direction
Main duties of the job
The Practice & PCN Manager is a key member of the team and expected to demonstrate senior management and leadership qualities. The successful candidate will also have the ability to identify and implement the practices and PCN objectives using a combination of personal involvement, motivation of other staff and delegation when appropriate.
The post is tasked with assessing organisational performance, developing achievable goals and implementing processes that improve organisational effectiveness and efficiency, ensuring statutory and other legal requirements are met.
About us
This is a 5 partner, 5 Salaried GP PMS (Personal Medical Services) teaching, training, research and dispensing practice with a growing list size of c. 20,000 patients which is growing by reputation and new build residential development locally.
Highly respected, the practice has a keen interest in education and is actively involved in research.
The Partners place a high value and are very proud of the enviably strong team ethos and staff retention, which is described as caring, approachable, hardworking, supportive, functionable and highly motivated. The Partners have an open-door policy to ensure there is staff support, inside and outside of the practice hours; which encourages integrity, shared values and honesty. Effort and high standards are recognised and it is very important to the Partners that this is maintained and developed
Job description Job responsibilities
Key responsibilities
Finance
Working with the Partners, Clinical Director and Practice & Business manager as appropriate to;
Ensuring the organisational requirements of the practice and PCN contracts with NHSE are fully met and complied with
Supporting the partners to develop and implement processes to achieve clinical targets of QOF and enhanced services
Supporting the PCN practices and Clinical Director to develop and implement processes to achieve clinical targets
Directly contributing to profit improvement by exploring areas for increasing income and reducing costs
Analysing data relating to clinical commissioning as appropriate and contributing to planning and organisation, both at the practice and clinical commissioning level
Assist in the development of practice budgets and financial systems
Develop PCN budgets and financial systems
Liaising with accountant, bank and business insurance companies as appropriate or as directed by the Partners and PCN practices
Overseeing the administration of the NHS Pension and Stakeholder Pension Schemes
Liaising with the ICB and payment agencies regarding queries with payments relating to the Practice and PCN contracts
Present financial forecasts and budget reports for the PCN
Ensure financial risks are recognised and discussed within the PCN
Liaise with the accountants and Clinical Director to produce year-end accounts, in line with the PCN Agreement
Strategic Planning
Keep abreast of current affairs and identify potential opportunities and threats Assess and evaluate accommodation requirements and manage development and expansion opportunities if appropriate Assist the practice in the wider community and assist with forging links with other local practices and relevant agencies and in particular working collaboratively with the local community, within the PCN and education bodies Formulate objectives and research and develop ideas for future practice and potentially PCN development To represent the practice at PCN, locality and ICB meetings To make recommendations to the partners for practice and PCN development with regard to enhancing patient services and potential sources of income Establish and agree objectives and priorities for PCN activity in line with contract requirements, the network agreement and budget availability. Regularly review a costed PCN Business Plan that delivers relevant services and improvement projects.Human Resources
Working with the Partners, Clinical Director and Practice & Business Manager for;
Recruitment and selection of staff working, including contracts of employment and job descriptions Employment Law compliance for the disciplinary and dismissal process Awareness of current employment legislation To develop and maintain good employee/employer relationships To ensure that members of the existing staff team are aware of any changes that occur in the practice and PCN To maintain good communication at all times with the practice and PCN teams To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc. To implement pay rises/scales and increments at the appropriate time Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks To ensure that suitable facilities are available to enable all staff to work within the practice and PCN Responsibility for the health and safety policy and its implementation Facilitating the development of a multi-disciplinary effective primary health care team Regulated and revalidation compliance for all clinical team members in the practice and PCNInformation Technology
Overall responsibility
Ensure the update and compliance of appropriate information governance systems
Ensure all Practice IT and telephone systems are functioning effectively
Ensure the IG and DSP toolkit requirements are met
Keep abreast of new technology and ensure existing IT is used to its full potential
Patient Services
Working with the Partners and Patient Services Operations Manager to
Ensure that the Practice complies with NHS contractual obligations in relation to patient care
Maintain registration policies and monitor patient turnover and capitation for the Practice and PCN
Oversee and manage effective appointment systems
Routinely monitor and assess practice and PCN performance against patient access and demand targets
Manage the complaints management system
Manage the significant events system
Maintain the Patient Participation Group (PPG)
Premises and Equipment
Overall responsibility
Responsible for the management of the building
Represent the practice to negotiate contracts and their renewals
Liaise with NHSE in notional reviews
Ensure property owned by the partners is safe, effective and fit for purpose
Responsible for planning and premises expansion projects
Project management responsibility for premises refurbishment
CQC
Working with the CQC registered manager to
Oversee and maintain compliance with CQC (Care Quality Commissioner) regulations
Responsibility for ensuring adequate preparation for CQC inspections and evidence reviews.
Risk Management
As SIRO (Senior Information Risk Officer), overall responsibility for all aspects of Information Risk for the practice
Monitoring relevant legal, statutory, and contractual requirements and their implications for the practice, including the consequences of non-compliance. Monitoring of work areas and practices to ensure they are safe and free from hazard and that they conform to health and safety legislation. Ensure that the practices IT resources are maintained to protect the integrity of patients records and compliance with the Data Protection Act.
Ensure that effective safeguards are in place to prevent any type of fraud.
Compliance with professional and legal requirements and guidelines. Delivery of appropriate education and training in health and safety. Ensure the practice complies fully with all GDPR regulations.Training and Development
The post holder will be expected to engage in appropriate personal development opportunities.
Communication
Ensure compliance with the latest NHS recommendations
Understand the practice communication system
Build/maintain good working relationships with the NHS, ICB, neighbourhood teams, hospitals, community agencies, LMC (Local medical Committee) other GP practices, within the PCN, pharmacists, education bodies, voluntary and private organisations
Represent the practice and PCN at meetings and seminars
Present a professional image and always promote the practice and PCN
Share skills and expertise with others
Ensure continuity of practice and PCN staff and clinical meetings
Responsible for the PCN response to online feedback
Coordinate the digital presence and communications via the PCN website, social media, and SMS technology
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post holder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They will have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Person Specification
Skills Essential
A solutions focused approach to problem solving Intelligent with a fast-learning ability Effective communication (oral and written) and excellent inter-personal skills Approachable with the ability to listen, nurture and empathise Delegation and empowerment of staff Appropriate IT skills and computer literacy Leadership skills, including excellent people management skills Strategic management skills to run a well-organised business Negotiating and managing conflict Able to manage change Networking and facilitation Motivational with a growth mindset
Desirable
Project management Change management
Qualifications Essential
Evidence of a sound education to degree level or equivalent Evidence of a commitment to continuing professional development
Desirable
Relevant Business, Finance or Leadership/Management qualification Member of a relevant professional body
Experience Essential
5 years experience of successfully leading and managing teams HR, Employment Law, and safe recruitment Working in an IT led environment Financial management experience of small company accounts 5 years experience as a business/senior manager, with knowledge of contract management and business accounting Change management and a driver of change Risk assessment and risk management experience
Desirable
Experience of strategic business planning Experience of working with regulatory bodies and preparing for inspections
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bicester Health Centre
Address Coker Close
Bicester
OX26 6AT
Employer's website https://www.bicesterhc.co.uk (Opens in a new tab)