About this role
Job summary
To be responsible for the efficient management and direction of the Administration Team ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice.
Main duties of the job
Direct line management of the Administration Team
Monitor sickness and holiday requests and liaise with Practice Manager to highlight any patterns in regard to absences.
Oversee the day to day rota to ensure staffing levels are appropriate on daily basis.
Carry out and document staff appraisals and 1-1 meetings with each staff member and raise any concerns to the Practice Manager when appropriate.
Troubleshoot any patient queries that may arise on an ad-hoc basis.
Support in the organisation of regular admin meetings and prepare minutes to feed back to the team and senior management where appropriate.
Monitor own workload, including emails and tasks.
Support in the management of the Children and Adult Safeguarding lists in preparation for meeting with Safeguarding Lead.
Oversee QoF including Abtrace and liaise with Nurse Admin team to ensure all actions are dealt with and report back quarterly to the QoF team.
Assist with Patient Triage when experiencing staff shortages.
Answer telephone line when experiencing staff shortages.
Review complaints and deal with if appropriate to the team and redirect to Practice Manager where necessary.
To take responsibility for monitoring the responsibilities allocated to you within the in house HR system Practice Index.
About us
Mayfield Medical Centre is a training practice supporting 20,500 patients across 3 sites in Paignton and Brixham. We are passionate about the future of General Practice and are actively involved with training GPs, medical students and F2 doctors. We are looking for an individual to be a part of our forward thinking team committed to maintaining a sustainable and enjoyable work environment.
Job description Job responsibilities
Please see attached for the full job description and personal specification for the role of Administration Team Manager.
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent Previous Line Management Experience Experience of working in a healthcare setting
Experience Essential
Experience of administrative duties
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mayfield Medical Centre
Address 37 Totnes Road
Paignton
Devon
TQ4 5LA
Employer's website https://www.mayfieldmedicalcentre.co.uk/ (Opens in a new tab)