About this role
MAIN ACTIVITIES OF THE POSITION Prepare unloading and loading instructions ✓ Collect operational data of the flight to be processed and its specificities. ✓ Plan unloading and loading. ✓ Establish the forecast load state: provisional mass and balance estimate. ✓ Establish unloading and loading instructions. Finalize loading and balancing documents and compile the flight file on internal DCS and Loadform ✓ Collect information to adjust loading and balancing of flights in real time (evolution of cargo in hold and cabin, alerts from the information system, last-minute changes…). ✓ Establish the mass and balance estimate based on the flight closure elements. ✓ Communicate with the Captain on the final load state and last-minute changes for validation. Coordinate the different phases of aircraft handling on departure and arrival ✓ Ensure crew shuttle operations. ✓ Verify the presence of different stakeholders and equipment. ✓ Coordinate activities of stakeholders around the aircraft. ✓ Supervise passenger boarding / disembarkation, loading / unloading, fueling, and incident management operations. ✓ Monitor intervention deadlines of different teams. ✓ Check compliance, quality, and safety of aircraft service operations: hotel loading, fueling, water and waste disposal… as well as security measures (baggage reconciliation). ✓ Alert the supervisor in case of malfunction or anomaly. ✓ Interact with air navigation services to determine take-off and landing slots. ✓ Position jet bridges. ✓ Perform headset communications. Check the loading ✓ Check compliance of baggage or cargo loading / unloading operations with the loading plan(s) and current procedures. Communicate with cabin crew ✓ Edit and transmit the flight file to cabin crew. ✓ Inform the Captain about flight specifics and any incidents. Transmit information and ensure document processing at the end of intervention ✓ Update flight information for other stops or other stakeholders in the airport operation chain. ✓ Compile, classify, and archive the flight file. ✓ Write reports. Communicate with airlines and airport manager ✓ Respond to assistance requests and customer airlines. Prepare information bulletins for the manager Ensure compliance with safety rules and security measures ✓ Report safety or security-related events.