About this role
Customer Service Coordinator Level 1 Due to growth and investment in our people we are currently looking for a highly motivated, customer support focused, organized individual who thrives in a fast-paced environment to join the AmbaFlex Customer Service team! In this hands-on position you will: Handle incoming requests to the customer support team (frontoffice work) within set KPI’s Handle low level technical complaints and queries Case management Work preperation (4M) service jobs Simple machine inspections and health checks Simple installation/integration requests Provide fully detailed pre-visit checklist Timely and correctly processing, checking, and closing requests and orders. Travel arrangements for field service technicians as required. Maintain the field service schedule as required. On planned schedule, standby for helpdesk support outside office hours. Work cost efficient. Provide input on processes to improve the quality of the customer support. Make certain timely and sufficient material supplies are on site