About this role
Job summary
Are you skilled in administration and have experience in multi-disciplinary co-ordination?
Are you passionate about making a difference in patient care by being part of a multi-disciplinary meeting process?
If you answered yes, we've got the perfect role for you!
We are looking for a passionate and dedicated administrative person to join a small team called the integrated locality review team (ILR). The role will require to work as a team to co-ordinate multi-disciplinary meetings in the organisation.
If this is you we look forward to welcoming you to our team.
Main duties of the job
This is a role with joint accountability to Health and Social Care and post holders will need to demonstrate flexibility and adaptability to working in a dynamic environment. To support the band 5 team lead in the development and co-ordination of Integrated Locality Review (ILR) Team meetings, working collaboratively to achieve shared goals. To provide support to GPs and Multidisciplinary Teams by collating service user/patient information from across health and social care to inform the Integrated Locality Review Team. To work across primary, secondary and community teams to identify risk stratification tools to best effect, in identifying opportunities for preventative and self-management support to patients. This post is responsible for ensuring that patients are referred on to the most appropriate health, social and/or voluntary organisations in a timely manner, coordinating actions from meetings and for creating, updating and sharing the shared care plan. To support team lead to monitor key performance indicators, providing reports, audits and information as required. To participate in the induction and training of new members of staff and to contribute to the multi-disciplinary team development.
About us
So what else?
This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you'll even have the opportunity to become an MCH shareholder. We encourage staff to get involved in exploring new ways of working and service development. We'll provide well established, in-service training, one to one supervision, and appraisals with regular support. You'll be able to develop your skills in a friendly and supportive team. Would you like to work flexibly?In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
The small print
Informal visits can be arranged on request. We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme. MCH is considering merging with Kent Community Health Foundation Trust (KCHFT). If the merger goes ahead, the proposed transfer date is 30th September 2026 and this role will be subject to TUPE transfer to KCHFT
Previous applicants need not apply.
Job description Job responsibilities
1. Communication and relationship skillsTo provide a single point of contact for GPs (within Integrated Locality Review Meetings) and allreferring bodies to support them and improve coordination of care.To organise the Integrated Locality Review Meetings. To coordinate and attend interprofessional meetings, providing appropriate feedback.Monitor and collate actions and outcomes as required, which can be complex with severalcomponents from partnership organisations.Ensure accuracy and demonstrate non-judgemental and objective work practice andconsideration of patient and carer views.Develop and maintain effective working relationship with GP practices and other agencies toensure that service users receive a consistent, integrated response to all contacts/ referral.To have skills to provide and receive complex information.To engage with multiple services and agencies to promote the ILRs and improve engagementand understanding of ILR criteria and processes.2. Knowledge, training and experienceMinimum education equivalent GCSE English and Maths at grade C or above.Appropriate experience within a demanding healthcare or IT environment orequivalent job role settingKnowledge of current NHS pathways desirableKnowledge of a range of administrative systemsKnowledge and understanding of other relevant NHS national targets andstandardsAn understanding of the issues surrounding data protectionExcellent communication, interpersonal and organisational skillsCompetence in a wide range of IT systemsAbility to deliver to deadlines, work under pressure, manage own time, prioritiseworkloadAbility to problem solveAbility to work autonomously in office or home environmentGood attention to detail with ability to multitaskAbility to deal with situations tactfullyAbility to work on own initiative without close supervision.3. Analytical and judgement skillsDemonstrate an ability to undertake duties in an autonomous manner with advice fromthe band 5 team lead.To work with the team lead in determining the most appropriate response for individualclients.To review the information provided and determine which service best meet the needof the patient.Demonstrate an ability to problem solve, analyse and reach informed decisions basedon the available information provided.4. Planning and organisational skillsTo be able to plan, organise and prioritise a busy caseload with conflicting demands ontime.To be able to organise multi-agency meetings overcoming multi-agency barriers.To take an active role in identifying service development initiatives.To manage deadlines effectively, prioritise the workload and delegate tasks whereappropriate.Minute taking, sending out agendas, arranging meetings and virtual meetings.Preparing and sending out action plans and action logs generated from meetings.Emailing attendees for availability for meetings and booking meetings.5. Physical skillsAdvance keyboard skills to input information and manage databases. Ability to navigateseveral operational systems and formulate spread sheets.To ensure meeting room is prepared and set up according to requirements.Ability to drive across the locality (where necessary).6. Responsibility for patient / client careProvide non-clinical advice to patients if appropriate.To develop an understanding and awareness of all the resources available, both publicand independent to meet the needs of identified individuals.Identify and process any safeguarding and quality of care issues and refer onwards toensure that client welfare is protected as per agreed protocols.To coordinate a short-term caseload for the ILR meetings, feeding back the shared careplan to the patients GP to ensure the patient is updated and informed whilst part of theILR meetings.7. Responsibility for policy and service development implementationAssist the team lead in the on-going development and evaluation of the ILR meeting tomeet the needs of the service.Apply service and organisational policy and procedures as defined to ensureconsistence, fairness, transparency and quality of service.To support the development the ILRs and the role of the coordinator within them.8. Responsibilities for financial and physical resourcesEnsure that MCH equipment is maintained and well-looked after whilst in thepossession of the ILR Coordinator.As part of the ILR MDT triage process to ensure that appropriate signposting to relevantservices has been undertaken by the referrer.As part of the ILR MDT meetings to ensure that appropriate signposting isrecommended/actioned to support patients and/or carers if indicated.9. Responsibilities for human resources (HR)To participate in the induction and training of new members of staff and to contribute tothe multidisciplinary team development.To provide cover for colleagues as and when required.To ensure the service is covered effectively across all the ILR.To assist in recruitment of new staff.10. Responsibilities for information resourcesTo use RIO, EMIS and IBIS systems and other relevant health databases to search andview service user/patient information.To input data as necessary relating to referral, assessment and outcomes whenappropriate ensuring all patients recorded information is accurate, up to date andfactual.To understand and follow procedures and policies on information governance, with strictadherence to protocols regarding the sharing and confidential information betweendifferent organisations and individuals.Ensure accurate documentation and recording of identified actions arising from ILRmeetings.To create and develop reports to demonstrate ILR outcomes and support serviceimplementation.11. Responsibilities for research and development (R&D)The post holder will be required to keep up to date and implement with local servicedevelopments as appropriate.
12. Freedom to act
The post holder will be expected to make autonomous decisions regarding the patients care and is accountable for their own actions.There is access to senior management when advice is required.
13. Physical effort (refer to effort factor questionnaire)Infrequent lifting and transporting of lightweight equipment.Long periods of sitting and PC use.14. Mental effort (refer to effort factor questionnaire)Long periods of concentration when processing referrals, chasing actions and coordinating meetings.Unpredictable work pattern and frequent interruption which may mean re-prioritising tasks15. Emotional effort (refer to effort factor questionnaire)Frequent exposure to direct potentially emotionally demanding situations e.g. dealing with difficult patients/carers, organising referrals for the terminally ill.Ability to cope with potentially high stress/demand situations.
16. Working conditions (refer to effort factor questionnaire)
Occasional exposure to unpleasant home environments e.g. extreme smells, unhygienic conditions.Lone working in the community.Frequent VDU use
Person Specification
Qualifications Essential
RSA level 3 experience of IT and computer literacy
Desirable
ECDL and knowledge of IT applications
Experience Essential
Previous experience in administration role Proven experience in in interpersonal, communication and organisational skills
Desirable
Experience in a healthcare setting
Special expertise Essential
special expertise and knowledge in administration
Desirable
working with the public Safeguarding
MCH Values Essential
Good understanding of MCH values
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Medway Community Healthcare
Address MCH House
Bailey Drive
Gillingham
ME50PZ
Employer's website https://www.medwaycommunityhealthcare.nhs.uk/ (Opens in a new tab)