About this role
Role: Inbound Call Advisor
Reports to: Customer Care Manager
Location: Darlington
Hours: 40
Salary: £26,538.48
We're looking for a proactive and customer-focused individual to join our team as a Inbound Call Advisor. In this role, you'll be the first point of contact for customers, providing support to any customer inquiries. You'll play a key role in resolving queries, offering advice, solutions and ensuring every customer receives a professional, efficient and positive experience. If you thrive in a fast-paced environment, enjoy helping others and take pride in delivering exceptional service, we'd love to hear from you.
What’s in it for you?
Subsidised canteen
Paid volunteer day
Fantastic company discounts: Up to 80% off our stylish kitchen ranges and products
Access to Retail Trust
Flexible holidays: Buy up to five extra days with our holiday purchase scheme
Wellbeing support: Access to our virtual GP service and employee assistance platform 24/7
Lifestyle perks: Cycle to work scheme and savings on hundreds of top brands via our benefits app
A collaborative culture built on care, inclusion, and continuous improvement
What you’ll be doing:
Support internal and external customers via online chat, email and telephone
Respond to customer enquiries promptly and in line with agreed service levels
Provide accurate advice and solutions on products and services
Maintain accurate customer records and update systems accordingly
Escalate potential service issues and communicate updates effectively
Identify opportunities to improve processes and the customer experience
Achieve service standards and performance targets
Deliver a professional, proactive and customer-focused service at all times
Who we’re looking for:
Ideally experience working and resolving with complaints
Previous customer service or support experience
Excellent verbal and written communication skills
Strong telephone manner with the ability to listen, understand and respond to customer needs
Able to remain calm and professional when handling challenging situations
Strong problem-solving and organisational skills
Ability to work independently and collaboratively as part of a team
Positive, proactive and reliable approach, with a willingness to take ownership and use initiative
Good IT skills and experience maintaining accurate customer records
SAP experience would be advantageous
Eagerness to learn and develop knowledge of products, services and customer solutions
Why choose Magnet?
At Magnet, we bring over 100 years of heritage, but our focus is firmly on the future. As the UK’s leading kitchen specialist, our success is driven by the expertise, insight and innovation of our people.
We’re in the middle of an exciting transformation, with a real opportunity to shape how we work, grow and deliver for our customers. We’re always open to fresh thinking and new perspectives, so even if your experience doesn’t perfectly match, we’d still love to hear from you.
We’re committed to building a diverse and inclusive workplace. If you require any reasonable adjustments during the recruitment process, please let us know.
#Magnet #LiDNI