About this role
ROLE PROFILE The WHAT As the Store Associate, you play a pivotal role in shaping the customer experience and upholding the brand's reputation for excellence.
ROLE ACCOUNTABILITY The WHAT
Responsible for:
· Greet and assist customers in a friends and professional manner.
· Assist customers with inquiries, product selection, and purchases. Process transactions accurately and efficiently using the point-of-sale (POS) system.
· Work collaboratively with the store team to achieve sales targets and deliver a seamless shopping experience.
· Loss prevention.
Accountable for:
· Ensure the store is always well-presented, maintaining visual merchandising standards in line with brand guidelines.
· Handle customer enquiries, complaints, and feedback in a professional and timely manner.
Assist with receiving shipments, unpacking merchandise, and updating inventory records.
KNOWLEDGE, SKILLS & EXPERIENCE The HOW
Essential Skills & Experience
· Previous retail store experience.
· Excellent communication and interpersonal skills.
· A passion for fashion and a keen understanding of current trends.
Flexibility to work evenings, weekends, and holidays as required.