About this role
Job summary
The post holder will be an integral part of the Urology Cancer Admin Team, who assists, supports and co-ordinates the pathway for prostate cancer patients who have completed primary treatment. A large part of the role is to assist patient to transfer onto a supported self management programme to reduce the number of visits to hospital . They will be providing administrative and co-ordinated support to patients, families, consultants, cancer nurse specialists and other staff involved in the prostate cancer pathway.
They will co-ordinate/act independently to make OPD appointments for those with abnormal results, fast track patients back into the system if required,.
Ensure system is kept updated with all patient interactions and that reminder letters for repeat tests are sent out in timely manner.
Administer fail safe to ensure patients' results are registered accurately and action taken appropriately.
Coordinate patient Health MOT information and respond to any areas of concern that have been highlighted by patient.
Registration of patients onto relevant databases ensuring all patient data both clinical and personal is electronically and accurately recorded
Main duties of the job
Be the point of contact for all enquires relating to the supported self management system for prostate patients. Develop the knowledge and skills on how patients can be transferred onto this system ensuring that they fully understand how it works and the benefits to them.
Facilitating communication and information flows, initiating and responding to correspondence/emails and resolving enquiries.
Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.
Maintain an accurate database/portal of patients including systems to track interval investigations and monitor incoming health status information from patients using the system.
Specifically assist the ANP's in co-ordinating care by tracking patient pathways and providing a point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.
Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways
Provide basic telephone advice and refer on or sign-post to other sources of support
Have excellent I T , counselling and persuasive skills
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
Job description Job responsibilities
Coordinate/act independently to make OPD appointments for those with abnormal results, fast track patients back into the system if required, and to respond appropriately when faced with a sudden deterioration situation by alerting other members of the team.
Ensure system is kept updated with all patient interactions and that reminder letters for repeat tests are sent out in timely manner.
Administer fail safe to ensure patients results are registered accurately and action taken appropriately.
Coordinate patient Health MOT information and respond to any areas of concern that have been highlighted by patient.
Registration of patients onto supported self management system ensuring all patient data both clinical and personal is electronically and accurately recorded.
Ensure investigation reports are obtained, shown to medical staff, actiontaken and filed in patient case notes as soon as possible.
Use databases and computer packages to initiate and maintain records and generate statistics for analytical purposes.Collect, collate and report routine and simple data.Manage workload and liaise with colleagues in periods of annual leave andsickness.
Person Specification
Qualifications Essential
Diploma level qualification or equivalent in relevant field/discipline GCSE English and Mathematics or equivalent ECDL or equivalent experience
Desirable
Evidence of continued role development Willing to undertake Macmillan learning and development courses. Basic counselling NVQ in Care or similar
Experience Essential
Relevant Health or Social Care experience Experience of coaching/teaching patients and carers
Desirable
Previous medical secretarial experience Understanding of Macmillan Cancer Support and its role across the UK. Experience co-ordinating a patient workload. Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies Knowledge of relevant cancer treatments, interventions and terminology.
Knowledge Essential
Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet. Advanced knowledge of medical terminology. Understanding of person-centred care.
Skills Essential
Able to use own initiative and work without supervision. Able to prioritise work and work of others. Possess excellent communication skills. Effective organisation skills. Ability to communicate both verbally and non-verbally on a daily basis with people at all levels. Good observation skills. Practical problems solving skills Ability to work flexibly dependant on the needs of the service. Tactful and diplomatic with the ability to ask sensitively about information needs Ability to retrieve information from a wide range of sources and in different formats.
Desirable
Able to use own initiative and work without supervision
Other Desirable
Must be prepared to work across different hospital sites
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Liverpool University Hospitals NHS Foundation Trust
Address Urology Department
Lower Lane
Liverpool
L7 9AL
Employer's website https://www.liverpoolft.nhs.uk/ (Opens in a new tab)