About this role
Humble Grape Canary Wharf is looking for a passionate and experienced Supervisor to join our team and help deliver the exceptional wine, food and hospitality experience we're known for.
This is a hands-on leadership role for someone who loves hospitality, enjoys being on the floor and takes pride in creating memorable experiences for every guest.
We're looking for someone who can lead by example, support the team during busy services and bring energy, confidence and a genuine passion for wine to the role.
What You'll Be DoingLeading the floor during service and supporting the team to deliver consistently high standards
Delivering exceptional wine knowledge and service, helping guests discover wines they will love
Understanding our guests' needs and creating memorable, personalised experiences
Setting the standard for warm, engaging and professional hospitality
Supporting and coaching team members during service, helping them develop their confidence and skills
Thriving in a fast-paced bar, restaurant and wine environment while maintaining excellent service standards
Taking ownership of guest issues and handling customer complaints calmly, efficiently and professionally
Supporting the management team with the smooth running of daily operations
Helping maintain high standards of presentation, cleanliness and organisation across the venue
Being a positive, reliable and trusted presence for both guests and colleagues
What We're Looking ForPrevious experience as a Supervisor, Team Leader or senior member of a busy restaurant or bar team
A genuine passion for hospitality and delivering outstanding service
A love for wine and enthusiasm for sharing your knowledge with guests
Strong hosting and communication skills, with a warm and positive approach
A natural leader who leads by example and brings out the best in others
The ability to remain calm, organised and professional during busy services
Confident handling guest feedback and complaints
Excellent grooming, presentation and communication skills
Good spoken and written English
WSET qualifications are a bonus, but not essential
Full right to work in the UK
Why Humble Grape Canary Wharf?The opportunity to take real responsibility within a growing hospitality business
A supportive team environment where your ideas and contribution are valued
Opportunities to develop your leadership, wine and hospitality skills
Access to wine training and WSET development
Supplier trips, tastings and opportunities to deepen your wine knowledge
A venue with its own identity, loyal guests and a strong team culture
A business that genuinely invests in its people and provides opportunities to grow
Perks & Benefits50% staff discount across all Humble Grape venues
Training & development support, including WSET
Cycle-to-Work scheme
Supplier trips and wine tastings
Annual staff events
Reward & Recognition platform
Generous referral bonus programme
Free team meals
About Humble Grape
We're more than a wine bar. We're a movement built on sustainable, story-driven wine, zero-waste dining and a genuine belief that great hospitality starts with great people.
Since 2009, we've built our business around passion, transparency and making wine approachable and inclusive for everyone.
We work closely with small, independent vineyards and focus on organic, biodynamic and sustainably produced wines. We're equally passionate about our food, prioritising seasonal ingredients and a commitment to zero-waste.
At Humble Grape, we want our teams to share the stories behind the wines, celebrate the people who make them and create exceptional experiences for our guests.
Ready to Step Up?If you're an experienced hospitality professional who is ready to take the lead, develop your skills and be part of a team that genuinely cares about great wine and great service, we'd love to hear from you.
Come and grow with Humble Grape Canary Wharf.
Salary £19- £20 per hour