About this role
The escalation agent is responsible for assisting US auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners following the total loss of their vehicle. This position will work directly with sellers via emails and outbound calls, doesn't mean that they will never take calls. Additionally, part of their main responsibilities includes responding to emails and messages from sellers (insurance partners), requesting approvals to proceed with specific processes, and handling general inquiries, requests, and ongoing communication.
SKILL AND KNOWLEDGE QUALIFICATIONS
Self-directed and able to manage tasks autonomously
Excellent customer service skills and attitude
Proficient in basic office equipment and with Microsoft products
Ability to identify/analyze vehicle title documents within company and State guidelines.
Ability to work closely with State DMV's and Lien Holder entities.
Problem solver and attention to details
Ability to multi-task
Ability to work in a fast-paced environment.
Ability to delegate/prioritize workflow.
Ability to work independently or in a team environment.
Occasional overtime as needed.
Adaptable to constant changes