About this role
Overview:FinteqHub is hiring an L1 Support Specialist to join our team. You will act as the primary point of contact for our clients, handling technical issues and ensuring the stable operation of our platform, while contributing to consistent, high-quality support as we continue to scale globally.
About Product:Payment Gateway:
The Payment Gateway is part of our growing fintech software and payment management system. The team works on providing clients with a payment platform designed to help online businesses manage and process monetary transactions worldwide.
Purpose of the role:You will manage and resolve incoming technical requests from clients to ensure stable platform performance and uninterrupted service delivery. Your work will impact client satisfaction and operational efficiency by providing timely issue resolution, clear communication, and effective escalation across internal teams.
Key responsibilities:Being the primary point of contact for our B2B clients regarding technical issues
Analyzing root cause of the issue and escalating it to the relevant department
Creating and fixing payment configurations for clients
Providing help with using our products
Observing dashboards and reacting to technical alerts of the system
Required Experience:Russian Proficiency – Upper Intermediate or higher
English Proficiency – Upper Intermediate or higher
Previous experience in support/technical role or relevant education/courses
Basic understanding of API/HTTP/JSON
Familiarity with AI tools (Gemini/GPT/Claude)
Proactive mindset with a commitment to delivering results
Nice to have:Hands-on experience with Payment Systems Providers (cascading, 3DS, etc)
Our Benefits:Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.