About this role
Job Title: Junior Support Analyst – Secure Network Operations Centre (SNOC)
Location: PH - Fully Remote
Employment Type: Full-time
About The Role
This entry-level role provides an excellent opportunity to begin a career within CyberOne's Secure Network Operations Centre. You will monitor customer environments, provide first-line support and develop your technical capability through structured mentoring, formal Microsoft training and real-world experience.
What You’ll Do
• Monitor customer infrastructure and cloud platforms.
• Respond to alerts, incidents and service requests.
• Perform first-line troubleshooting across Microsoft technologies.
• Escalate issues with clear technical notes.
• Complete daily operational health checks.
• Produce knowledge articles and documentation.
• Deliver excellent customer service.
• Participate in shift handovers and continual improvement.
• Learn new technologies through mentoring and certification.
Employees are expected to demonstrate a security-first mindset and ensure that information security considerations are incorporated into their day-to-day activities, decision-making, and interactions with customers, suppliers, and colleagues.
What We’re Looking For
• Passion for technology and cyber security.
• Good Windows and Microsoft 365 knowledge.
• Basic networking understanding.
• Strong customer service and communication skills.
• Willingness to learn and work as part of a team.
• Logical problem-solving skills.
Why CyberOne
CyberOne is an elite cyber defence team — CREST SOC certified, NCSC-assured incident responders and Microsoft-first across everything we do. We protect mid-market and enterprise customers who see cyber resilience as mission-critical.
You’ll be joining a company that:
· Treats customer defence like a real-world responsibility, not a checkbox.
· Moves fast, communicates clearly and takes ownership.
· Invests in people who want to grow their capabilities
What’s In It for You:
Flexible working hours & remote-first culture
Birthday off, long-service awards
Bi-annual performance awards and team off-sites
Structured training, technical exposure and career pathing
Let’s redefine what it means to be secure. Together.
#CyberDefenders