About this role
Join our Team!
We are excited to be recruiting a Dental Receptionist to join our team at Penicuik Dental Care on a full-time basis.
This is a fantastic opportunity to become part of an established dental practice.
Located in Penicuik, Midlothian, our practice was founded 13 years ago and is close to a vast array of nearby amenities, including cafes & bakeries within walking distance. The practice is easily accessible with routine bus links from the city centre as well as car park at the rear of the building.
You will be joining a busy, friendly and welcoming practice. We pride ourselves on our supportive culture and the strong feedback we get from our patients.
Your Role
You will be instrumental in providing a professional reception service and ensuring excellent patient care in line with our practice values. Your responsibilities will include:
Welcoming patients warmly and helping them feel comfortable and looked after from the moment they arrive
Creating a professional, calm and inviting reception environment
Managing patient enquiries in person, by telephone and through email
Coordinating appointments and maintaining well-organised clinician diaries
Managing patient check-in and check-out and ensuring their journey through the practice runs smoothly
Building positive relationships with patients
Processing payments and supporting patients with general queries
Maintaining accurate and confidential patient records
Proactively following up with patients where appropriate
Taking ownership of patient queries and helping resolve concerns professionally and sensitively
Ensuring the reception and patient areas are beautifully presented and reflect the standards of our private practice
Supporting general administration and the wider day-to-day running of the practice
About You
You'll be someone who genuinely enjoys working with people and understands the difference that thoughtful, attentive service can make.
We'd love to hear from you if you:
Have a naturally warm, friendly and professional manner
Take pride in delivering exceptional customer service
Are confident communicating with people both face-to-face and over the telephone
Have excellent organisational skills and strong attention to detail
Are comfortable managing several priorities while remaining calm and composed
Enjoy taking ownership and using your initiative
Have a polished and professional approach
Work well as part of a close-knit team
Are confident using IT and administrative systems
Benefits
We know that in order to attract and retain the best talent, we must always look at ways in which we can keep our colleagues smiling. Here are some of our benefits and perks –
Competitive pay scale
Career progression opportunities within the group
Recommend a friend bonus
Professional Development – access to online training and educational assistance
Wellbeing initiatives
Cycle to work scheme
Employee Assistance Programme
Enhanced family friendly policies
‘You Days’ - a day off for moving house or getting married
Birthday day off
Service holidays
Optical care
Discounted dental treatments
Penicuik Dental Care – Part of Clyde Munro Group
Here at Clyde Munro, we celebrate the individuality and personality of each practice while providing the benefits, perks, support, and structure of working within a wider group. Although each practice has its own unique culture and working environment, we all work together towards the same goal – providing the best patient care.
We have ambitious plans for growth – not only for our business, but also for the people within the Clyde Munro family. We are extremely passionate about developing our staff and pride ourselves on our commitment to support career progression within the group.