About this role
Consultant
Remote - UK
Do you want to help shape software that affects thousands of lives?
Who are we?
We are ranked as the UK’s #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle.
If you are looking to build an exceptional career with an award-winning company you’ve come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion.
We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn’t just the right thing to do, it improves every aspect of our business.
Purpose
At Causeway, our technology impacts thousands of businesses and millions of lives. As a Professional Services Consultant, you will be dedicated to ensuring our customers' success by driving seamless project deliveries and exceptional service. Specialising in our Workforce management products, you will work proactively as part of the Professional Services Team, collaborating with departments across the business to ensure our solutions are implemented as effectively as possible.
Key Responsibilities
Technical Delivery
Collaborate with customers to understand their business requirements and objectives to ensure successful project delivery.
Configure customers on the CausewayOne platform, working across teams to ensure the best processes are applied and issues are resolved quickly.
Take ownership of customer projects, driving them forward to completion while ensuring a smooth and positive customer experience
Assist the 3rd Line Support Team in addressing and resolving issues raised by existing customers.
Contribute to proposal development and post-implementation reviews, identifying areas for improvement and innovation.
Customer Experience
Build and nurture positive relationships with customers to build trust and enhance their overall experience.
Gather regular feedback to continually improve the service you deliver.
Demonstrate passion and determination to successfully complete projects and exceed expectations.
Provide clear, friendly, and effective communication when addressing customer queries.
Consistently deliver a great customer experience that encourages customer retention and referrals.
You’ll deliver customer training if required as part of the project delivery or as separately required by customers
Key Skills
Essential Skills
Strong experience and knowledge of Workforce Management
Previous experience building and managing relationships with internal and external stakeholders across all levels
Previous experience implementing business systems
Strong knowledge of REST APIs, including OAuth2/token-based authentication
Previous experience integrating systems using APIs
Knowledge of JSON and XML data formats
Experience using API testing tools such as Swagger, Postman or curl
Experience with Java and/or jBPM
Knowledge of PostgreSQL and/or Microsoft SQL Server
Experience with Git version control
Experience with Node.js
Experience with Python
Previous experience with business process analysis, forms and workflows
Previous experience with document management
Previous experience with supplier management
Strong analytical and problem-solving skills with experience handling customer data
A good knowledge of MS Office applications including Excel
Previous experience writing technical documentation
A relevant degree or equivalent level of education preferred
Desirable Skills
Experience of working in the construction industry
Previous experience in a consultancy role delivering customer projects
Previous experience in business process modelling and/or workflow automation
Experience with Docker and Linux command line
Knowledge of MongoDB
Experience with SOAP Web Services
Experience using Maven
Knowledge of HTML and JavaScript
Experience with Excel Power Query
Knowledge of Kafka
Experience with AWS
Experience using Logz.io or similar monitoring platforms
Understanding of SSL certificates, networking and advanced OAuth2 configuration
Previous experience with data handling
Knowledge of Structured Query Language (SQL)
Knowledge of Microsoft Power BI
What you get from us:
If you're looking to build an exceptional career with an award-winning company you’ve come to the right place. We believe everyone at Causeway has a vital role to play in our success. Causeway is fuelled by curiosity and is a place for people who beam with positivity and burn with ambition.
Our team is everything, so we’ll take good care of you. In fact, we give well-being the same priority as our other business goals. We’re strong advocates of work-life balance, offering hybrid working alongside the opportunity to work from modern, collaborative offices.
Our Values
We are United. As part of a team, we’re better together.
We are Agile. Be the change, we’re on a journey.
We are Trusted. Do the right thing, we own this.
We are Driven. Get stuck in, we make it happen.
Benefits
As a leader in employee engagement and people management, there are fantastic benefits and rewards at Causeway. We strive, year on year, to achieve recognition as an award-winning workplace that our employees love. We’ve selected just a few of the many benefits available below to show you how we take care of our Causeway stars.
25 days annual leave + public holidays, increasing with length of service.
4% matched pension.
Income protection and life assurance.
Access to our award-winning benefits platform.
We take mental health seriously and have a dedicated EAP available 24/7.
£100 allowance towards a fitness club.
Dell discounts.
Private Medical Insurance.
Paid study leave + volunteering days.
Car Scheme.
Like all responsible companies Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.