About this role
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Telesales Team Lead / Inside Sales Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Key Responsibilities:
Team Management: Lead, motivate, and manage a team of telesales agents to ensure optimal performance and achievement of sales targets.
Sales Strategy: Develop and implement telesales strategies to drive revenue, acquire new customers, and retain existing ones.
Performance Monitoring: Monitor and analyze individual and team performance, providing regular feedback and guidance, and assisting in improving sales results.
Training & Development: Provide ongoing training, coaching, demonstration and mentoring to telesales agents to enhance their skills and product knowledge.
Customer Interaction: Oversee and, when necessary, participate in customer calls to ensure high-quality service and to resolve any escalated issues.
Sales Targets: Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs.
Process Improvement: Continuously assess and improve telesales processes and workflows to enhance team productivity and sales results.
Key Requirements:
Minimum of 3-5 years in telesales, with at least 1-2 years in a team lead.
Strong leadership and team management skills.
Excellent communication and negotiation abilities.
In-depth understanding of telesales techniques and customer engagement.
Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
Highly motivated, goal-oriented, and driven.