About this role
About the job QA Specialist - Telesales (Metro Manila)
We are a world-leading smart mobility SaaS company with over 2,600,000 subscribers across 24 countries and we are looking for a Quality Analyst Specialist - Telesales to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities:
• Assess and rate inbound and outbound "sales" calls according to company quality standards. • Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis. • Provide concise feedback with advisable reply and valuable action plan. • Consolidate sales agents' QA scores and draft daily, weekly and monthly report. • Provide consolidated feedback to managers and supervisors on a daily and weekly basis.
Requirements:
• Bachelor's Degree holder. • A strong background in Sales /Telemarketing call audits, assessing and rating inbound and outbound calls according to company quality standards. • Owns a deep understanding on Sales Metrics, Model and Structures. • At least a year of experience in auditing sales calls and coaching agents. • With Attention to Detail, Analytical Skills, Coaching Skills, Listening Skills and is Objective.
What’s in it for you?
Competitive compensation and benefits (13th month pay, HMO)
Opportunity to work with cutting-edge technology
Fixed dayshift and weekends off