About this role
Main Mission
Reporting to the Network Team, you are responsible for developing, managing, and optimizing a network of Pick-Up & Drop-Off (PUDO) points within your assigned region.
You play a key role in scaling the network while ensuring operational excellence and partner satisfaction.
________________________________________
Key Responsibilities
Network Development
• Identify and recruit new PUDO partners (local shops, retailers)
• Lead onboarding and contract setup
• Ensure optimal network coverage in your area
Partner Management
• Build and maintain strong relationships with partners
• Conduct regular field visits
• Support partners in daily operations
Training
• Train new partners on processes and tools
• Provide continuous coaching and refresher training
• Ensure compliance with operational standards
Performance & Quality
• Monitor KPIs (parcel volume, service quality, SLAs, customer satisfaction)
• Identify improvement areas and implement action plans
• Ensure brand standards are met
Internal Coordination
• Report field insights and issues
• Collaborate with operations, support, and product teams
Job Requirement
Profile
• Experience in network management, retail, logistics, or franchise operations
• Strong interpersonal and field-oriented mindset
• Autonomous and proactive
• Ability to manage multiple partners
• Comfortable with digital tools
________________________________________
Key Skills
• Business development
• Network management
• Training & coaching
• Performance analysis
• Problem solving
________________________________________
Goals
• Rapidly scale a high-quality PUDO network
• Ensure strong partner engagement and satisfaction
• Drive operational excellence