About this role
You've probably walked past our lockers on the streets of your city. That's where it starts! But we're building something much bigger: the infrastructure layer for how Europe receives deliveries.
We've scaled past €100M in revenue across 9 countries in under four years, with tens of millions of people using our products every month. And we're now one of the fastest growing tech scale-ups in Europe.
We are in search of a Technical Success Engineer to join our innovative team as our new #bloqstar. In this role, you'll play a crucial role in ensuring smooth implementation and delivery of our solutions while serving as a technical expert for customer success initiatives.
Fair warning: we're scaling fast and the data and reporting capabilities are scaling with us. You'll often need to pull from multiple systems and build the picture yourself before you can analyse it. If you need everything pre-structured to do good work, this isn't the role.
What you’ll be doing:
Act as the primary technical point of contact for customers, bridging the gap between client needs and engineering teams
Influence the implementation of Bloq.it’s solutions for new and existing customers, ensuring seamless delivery and customer satisfaction
Proactively monitor every data available to ensure customer success
Create and Apply mitigations to fleet wide detected issues
Provide technical expertise and guidance on the solution’s architecture, APIs, and overall functionality
Develop and improve processes to streamline delivery, ensuring scalability and efficiency
Support customers post-sales by troubleshooting issues and advising on best practices
Collaborate with the engineering team to address client inquiries and improve customer satisfaction
Design and present business cases or technical challenges to assess and refine customer-specific processes.
What you’ll bring to the table:
3+ years of experience in a technical role, such as Solutions Engineer, Implementation Manager, Delivery Manager, or a related field
Strong technical expertise, with a proven ability to understand and explain complex systems
Ability to read read programming languages mainly Python and Javascript
Experience with SQL (Postgresql) and non SQL databases (mongodb)
Understanding of APIs and integrations;
Proven ability to work in customer-facing roles, with excellent communication and problem-solving skills;
Demonstrated expertise in creating and improving processes from scratch
Capability to work collaboratively with cross-functional teams
Strong problem-solving skills and proficiency in managing multiple priorities in a fast-paced environment
Exceptional communication and interpersonal skills
Fluency in English.
It would be great if you would also have:
Experience in the smart locker or logistics industry
Experience in Problem Management
Fluency in other European languages like French, Italian or German
Proficiency with technical tools such API documentation platforms.
Why join us?
The opportunity to join our Technical Sucess team and play a pivotal role in delivering innovative
solutions that redefine Bloq.it’s revolution in the smart locker industry
A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning
Competitive salary and flexible benefits package, tailored to your experience and skills
Eligibility for performance-based bonus, tied to your results and designed to reward your impact
Work how you work best - we offer a remote-friendly policy and flexible hours so you can stay productive and keep life balanced
Portuguese Health Insurance including mental health
Flexible Sports and Wellness membership covering multiple gyms and studios
Unlimited days off (subject to manager approval).
Bloq.it is an equal opportunity employer. Hiring decisions are based on merit, competence, and qualifications and not on race, gender, nationality, or any other personal characteristic.
If you require any special arrangements during the recruitment process, please let us know so that we can accommodate you in the best possible way.
Ready to join the revolution?