About this role
ECAM is looking for talented individuals like you!
You must have an eye for detail and a passion for customer service.
ECAM is growing rapidly, and our Video Analysts are our point people when dealing with media investigation; communicating with ease amongst key customers and Stealth staff when problems arise.
Job Highlights:
-Day 1 HMO for you and two (2) of your dependents.
-Annual and Performance Based Salary Increase
-Additional Leave Credits
Duties & Responsibilities:
• Check Emails for assignments
• Work Monitoring incidents based upon location
• Respond to any necessary emails
• Gather details for requests during your assigned email hour
• Answer all calls during your assigned phone hour
• Enter requests into Queue Systems (Airtable/Stealth Hub)
• Review, download, and send assigned requests
• Communicate with Account Executive/Customer Success Manager/Clients when necessary
• Inform IT of issues related to cameras/recordings by creating tickets when necessary
• Send final investigation details to Client
Job Requirements:
• Ability to maintain the highest level of confidentiality
• Is familiar with working the third shift as this department is 24/7
• Amenable to working in the office as this is a work-on-site setup for select locations
• Detail oriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements.
• Ability to work closely with others
• Computer literate and excellent knowledge of video software
• Ability to follow written and oral instructions
• Adequate spelling and grammatical skills
• Ability to learn new software and procedures quickly
• Ability to compose detailed incident reports
• Ability to manage time and to multitask in a fast-paced environment
• Ability to communicate with clients, Stealth staff, and law enforcement
• Self-motivated
• Must be able to pass a background check
Qualifications:
• High school diploma or equivalent required.
• Previous experience in a customer service or related role preferred
• Proficiency in Microsoft Outlook required
• Video editing experience preferred
Why join ECAM?
At ECAM, we invite you to make a difference. Take over a position that creates community impact.
Get to work with skillful team members and experience limitless growth.
Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.