About this role
ECAM is looking for talented individuals like you! Be the next Video Analyst.
As our Video Analyst, you must have an eye for detail and a passion for customer service. ECAM is growing rapidly, and our Video Analysts are our point people when dealing with media investigation; communicating with ease amongst key customers and Stealth staff when problems arise.
Job Highlights:
-Day 1 HMO for you and two (2) of your dependents.
-Annual and Performance Based Salary Increase
-Additional Leave Credits
Duties & Responsibilities:
Case Triage:
• Inputting all required details in SF Case (Account name, Sub-type, Problem code, etc)
• Validating information (location, date, time, camera, NVR name, etc)
• Sending case confirmation and permission request if requestor is not authorized
• Identify if request is/has duplicate or related case
• Inputting important comments/notes/instructions
Video Review Request and Incident Reports
• Review full motion/analytics/Immix Alarms (Range multiple cameras) (Range multiple days/hours) (Range multiple software)
• Download/Export/Compile/Upload needed footage (Range multiple cameras) (Range multiple days/hours)
• Create ticket/validate ticket for camera/NVR/recording issues
• Securely back up all associated files/NVR Clean up from downloaded footages
• Final report with all findings on appropriate parties
• Creating follow up investigation (QA) case if required
• SVIR validation to identify invalid/valid incidents
Case Reponses:
• Replying to customers/stakeholders (Open/On Hold)
• Creating new cases for additional or new requests
• Updating Case details/information/comments/notes
Others:
• Can facilitate cases and incident report audits (buddy checks) with new hires Video Analyst
• Attending huddles
• Attending coaching sessions
• Coordinate with Monitoring Center (ES and DS) regarding SVIRs/incidents clarifications and additional information
Qualifications:
• Ability to maintain the highest level of confidentiality
• Amenable to working in the office as this is a work-on-site setup in select locations
• Detail oriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements.
• Ability to work closely with others
• Computer literate and excellent knowledge of video software
• Ability to follow written and oral instructions
• Adequate spelling and grammatical skills
• Ability to learn new software and procedures quickly
• Ability to compose detailed incident reports
• Ability to manage time and multitask in a fast-paced environment
• Self-motivated
Why join ECAM?
At ECAM, we invite you to make a difference. Take over a position that creates community impact.
Get to work with skillful team members and experience limitless growth.
Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.