About this role
Medical Consultant to Investigation Committee - 2 positions (0.2 - 0.6 FTE)
The College of Physicians and Surgeons of Manitoba
Position Summary:
Reporting to the Assistant Registrar, Complaints and Investigation, the Medical Consultant assists with resolving complaints received by CPSM in relation to registrants. This includes investigating relevant issues and preparing a report for consideration by the Investigation Committee in their reviews.
Duties & Responsibilities:
• Review of complaints made against registrants of CPSM, including:
• Assessing for jurisdictional issues
• Assessing privacy issues (legal authority of the complainant to access patient personal health information)
• Identifying matters which require legal advice
• Directing CPSM staff with respect to processing the complaint and collecting the relevant information required to address the issues raised.
• Communication with complainants, registrants and others, as required, to address relevant issues:
• Assuring letters to registrants include specific issues of concern that are to be addressed
• Assuring the letter to the complainant explain the process and/or limitations on the review
• Investigating the concerns raised, including:
• Reviewing the complaint and response from the registrant,
• Reviewing the follow up response from the complainant, where applicable
• Reviewing medical records to summarize the relevant care
• Interviewing registrants and complainants, where necessary, to ensure their perspective on relevant issues are addressed.
• Gathering other information as necessary to address the relevant issues, including from third parties. This includes Interviewing 3rd parties, where appropriate.
• Obtaining expert opinions where necessary, including formulating questions for their consideration.
• Working in collaboration with legal counsel to ensure all applicable legal or process issues are considered.
• Preparation of an Investigator’s Report detailing all relevant information for the Investigation Committee, including:
• An overview of the circumstances and concerns raised
• A review of the medical record and other applicable documents
• An analysis of the issues raised including whether the care and/or conduct appear to meet the expected standard
• Any other information that may impact the Committee decision on the matter
• Attendance at Investigation Committee meetings to provide information or clarification as requested by the Committee
• Assistance to the Assistant Registrar, as required
• Other duties as assigned
Qualifications:
Education & Experience:
• A physician with a minimum of 8 years of clinical experience. Experience in surgical specialties would be an asset, but broad range of clinical experience will be considered
• Practice in and familiarity with healthcare in Manitoba would be preferred
• Must be eligible for full registration and licensure in Manitoba
Skills and Knowledge:
• Impeccable ethics and professionalism
• Knowledge of the standards which govern the practice of medicine in Manitoba
• Demonstrated ability to work collaboratively
• Excellent organization, time management and planning skills, including the ability to work and problem solve independently within general guidelines and with multiple deadlines
• Proficiency with computers, including digital document management and basic keyboarding and Office 365 skills for basic communications
• Demonstrated report writing skills for a multi-disciplinary audience
• Ability to deal with confidential information that may not be shared internally or externally
• Professional communication and interpersonal skills to build and maintain rapport with stakeholders at all levels
• Ability to adhere to applicable policies and procedures in the Complaints and Investigation Department
Performance Standards:
• Impeccable ethics and professionalism
• Completes work with accuracy and appropriate detail and within prescribed deadlines
• Completes work in collaboration with other members of the multidisciplinary team
• Treat complainants and registrants with respect
• Maintains strict confidentiality
• Ensures communications are clear and concise
• Follows policies and guidelines
• Seeks guidance from the Assistant Registrar where appropriate
Please state your preference for full time equivalent between 0.2 -0.6.
Open until filled