About this role
Summary of Position:
The Case Manager Supervisor is responsible for providing direct supervision and leadership to assigned case managers, supporting day-to-day operations, monitoring staff performance, and ensuring consistent, high-quality service delivery. This position plays a key role in maintaining compliance with program standards and promoting a trauma-informed, person-centered approach to care.
The ideal candidate will be a dedicated professional who is social justice-oriented, highly organized, and committed to empowering families and individuals toward sustained growth and stability.
Essential Duties and Responsibilities:
Supervision & Leadership
• Provide direct supervision and support to assigned case managers to ensure effective service delivery and adherence to program goals.
• Conduct regular performance evaluations and provide coaching, feedback, and professional development opportunities.
• Facilitate weekly and monthly team meetings to promote collaboration, accountability, and staff engagement.
• Interview, hire, and onboard new case managers as needed.
• Monitor case manager productivity, schedules, and time clock entries to ensure compliance and efficiency.
Client Services
• Maintain a small caseload (no more than six clients) to remain connected to service delivery and support continuity of care.
• Conduct initial client appointments, including new client orientation and treatment plan introductions.
• Engage with clients on the waiting list until an assigned case manager is available, ensuring continuity of communication and support.
• Respond to client-related emergencies promptly and effectively.
• Advocate for clients and coordinate services among multidisciplinary teams, community resources, and families.
Administrative & Compliance
• Support case managers in maintaining accurate and timely documentation, including case notes, treatment plans, and other required reports.
• Prepare and submit performance management reports to the Program Manager.
• Monitor card transactions and financial expenditures of case managers for accuracy and compliance.
• Ensure that all staff adhere to agency protocols, documentation standards, and confidentiality requirements.
• Complete 20 hours of administrative time in the office each week.
Collaboration & Team Culture
• Work closely with the Program Manager and School Resource Coordinator to foster a person-centered, trauma-informed team culture.
• Attend staff meetings, case conferences, and professional development sessions.
• Participate in continuous improvement initiatives to strengthen program effectiveness and service outcomes.
Community Outreach & Program Growth
• Develop and maintain professional relationships with schools, foster care agencies, probation departments, juvenile services, and community organizations to support community outreach and program growth.
• Represent Butterfly Support Services in community meetings, networking opportunities, outreach events, and partnership-building initiatives.
• Conduct outreach to potential referral sources and community partners to increase awareness of agency services and generate new referral opportunities.
• Collaborate with leadership to identify opportunities for program expansion, community engagement, and service growth.
• Maintain consistent communication with referral sources and community partners to strengthen collaboration, increase referrals, and support continuity of care.
• Assist in promoting agency programs and services through presentations, relationship-building, marketing efforts, and community engagement activities.
CANS Assessment Responsibilities
• Conduct Child and Adolescent Needs and Strengths (CANS) assessments in accordance with OhioRISE, payer, and organizational requirements.
• Gather information through interviews, observations, record reviews, and collateral contacts.
• Assess behavioral health, emotional, social, educational, environmental, and family functioning needs and strengths.
• Complete CANS assessments and reassessments accurately and within required timelines.
• Develop recommendations regarding levels of care and service needs based on assessment findings.
• Collaborate with families, schools, providers, and community partners to obtain information necessary to complete assessments.
• Document assessment findings accurately in the electronic health record.
• Maintain current knowledge of CANS requirements, OhioRISE standards, and applicable regulations.
Other Duties
• Perform other duties as assigned by the Program Manager or leadership team to support the mission and operations of Butterfly Support Services.
Qualifications and Skills:
• Minimum of 3 years of experience in behavioral health or social services, with supervisory experience strongly preferred.
• Excellent verbal and written communication skills.
• Strong knowledge of behavioral health systems, trauma-informed care, and community resources.
• Ability to motivate, mentor, and guide a diverse team effectively.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Demonstrated professionalism, reliability, and sound judgment.
• Proficiency in electronic health record systems (e.g., Procentive) and Microsoft Office Suite.
• Current Child and Adolescent Needs and Strengths (CANS) certification preferred.
• Candidates who are not currently CANS certified must be willing and able to obtain certification within a timeframe established by the organization.
Core Competencies:
• Leadership & Supervision – Inspires, guides, and holds staff accountable to high standards.
• Client-Centered Approach – Prioritizes client well-being and individualized care.
• Ethical Practice – Adheres to professional and organizational codes of ethics.
• Communication – Effectively exchanges information and builds trust across teams.
• Crisis Management – Responds calmly and effectively to urgent client and staff needs.