About this role
About us - Australian Building & Construction Group
Australian Building and Construction Group is an industry-leading, full service residential insurance repair partner.
We believe through our building expertise, exceptional customer service and the latest technology, we deliver a new benchmark within the insurance repair sector.
What ABC Group can provide you:
• Full training provided in all aspects of internal processes, procedures, and software. • New office located right near James Street, Fortitude Valley. • Interactive, collaborative office space (with healthy and unhealthy snacks) • Continuous learning and growth opportunities within the business. • Annual salary reviews with a pay for performance culture. • Benefits such as a referral bonuses and employee assistance program offered. • Great team culture with ongoing social events throughout the year. • Supportive team environment with a focus on hard work, innovation and celebrating success! • Bring your dog to work day! We have a dog-friendly office, feel free to bring your furry friend along for the day.
As an ideal candidate you will possess:
• Strong written and verbal skills, confident to answer and make calls in what can be a high-volume environment. • A desire to provide excellent care and service to our customers. • An ability to communicate with a variety of stakeholders. • Strong organisation skills and willingness to follow processes and procedures. • A talent for problem solving and providing fast, effective solutions. • An ability to work independently within a team. • A love for achieving - KPIs, budgets, creating positive outcomes for our customers. • Eager to expand knowledge within the construction and insurance industry!
Key Responsibilities:
• Working alongside Project Managers, Assessors, Supervisors and Trades to support the Repair process and assist with ensuring your team hits targets.
• Assisting customers, insurers and fellow team members in progressing/updating claims on company portals.
• Building and developing stakeholder relationships to ensure customer expectations are met and exceeded.
• Manage inbound and outbound calls, answering queries regarding claims or referring to the correct team member.
• Triaging and evaluating multiple residential insurance claims on a daily basis.
• Actively celebrating the team success!
If you want to be part of a winning team and this role suits you to a tee, I would love to hear from you! We do have an immediate start available however happy to wait for the right person given notice periods.
A clear police history check is required to be successful in the role.