About this role
Job description:
About 654Global
654Global is a premier ground transportation company specializing in safe and reliable transport for commercial airline flight crews. We are seeking a Ground Operations Advisor to oversee daily operations, manage shuttle drivers, and ensure top-tier service at our RDU airport location.
If you have leadership experience in transportation, value safety, punctuality, and exceptional customer service, we want you on our team!
What We Offer
• Competitive pay
• Opportunities for career growth and development
Key Responsibilities
Supervisory & Leadership Duties
• Oversee daily shuttle operations, ensuring efficient scheduling and on-time service.
• Manage a team of shuttle drivers, providing training, guidance.
• Assist with hiring, onboarding, and coaching drivers to maintain company standards.
• Address and resolve customer complaints and service issues promptly.
• Act as a liaison between dispatch, airline personnel, and company management.
• Take and cover trips when necessary when driver call-outs occur.
Operational & Compliance Management
• Monitor driver schedules.
• Ensure all shuttle services comply with DOT, airport, and company safety regulations.
• Conduct routine inspections of vehicles and ensure proper maintenance.
• Keep accurate records of driver performance, incidents, and safety checks.
• Assist in enforcing safety policies and training drivers on best practices.
Customer Service & Communication
• Ensure all shuttle drivers provide exceptional customer service to airline crews.
• Communicate service expectations clearly with both drivers and dispatch.
• Address and resolve any service delays or operational challenges.
• Assist passengers with inquiries and ensure a seamless transportation experience.
Requirements
• Previous leadership or supervisory experience in transportation (1+ years preferred).
• Valid driver’s license with a clean driving record.
• Ability to lift up to 75 lbs as needed.
• Must be at least 25 years old due to insurance.
• Ability to pass a pre-employment drug test, physical, MVR report, and background check.
• Comfortable using technology for tracking flight schedules and navigation.
• Strong problem-solving, organizational, and communication skills.
Preferred Qualifications
• CDL with passenger endorsement (if applicable).
• Experience in airport shuttle or airline transportation services.
• Knowledge of DOT and airport transportation regulations.
• Experience with dispatch coordination, or fleet management.
Why Join 654Global?
At 654Global, we don’t just hire drivers—we build a team of professionals dedicated to providing a world-class transportation experience. As a Ground Operations Advisor you’ll play a crucial role in ensuring smooth operations, driver efficiency, and excellent service for our airline partners.
If you’re looking for a leadership position with growth potential in the transportation industry, we’d love to hear from you!
Apply today and take the next step in your career with 654Global!