About this role
Reporting to the Assistant Director, Pre-College Programs, the Senior Campus Assistant supports the operational, academic, and logistical functions that ensure an exceptional student and instructor experience. This role oversees front-office operations and provides guidance and support on Academic Support procedures, systems, and communication protocols. Responsibilities include coordinating classroom and facility logistics, supporting online course access, assisting with events and field trips, maintaining social media engagement, and serving as a point of escalation for instructional support requests.
During the summer term, the Senior Campus Assistant staffs and leads the Academic Support Office, responds to instructor inquiries, processes requests through the Academic Support Kiosk, and ensures smooth coordination of academic events and classroom operations. This position requires strong organizational and communication skills, along with the ability to collaborate effectively across teams and departments to maintain a high-quality academic environment.
This position is an on-campus work opportunity located on Columbia’s Morningside Campus. Some early morning and evening work is required on occasion, while the primary workday is conducted during normal office hours, 9:00am - 5:00pm or 8:30am-4:30pm, Monday - Friday.
RESPONSIBILITIES
Program support (Primary responsibility)
Support day-to-day academic operations to ensure a seamless academic and student experience across all Pre-College programsServe as a team leader and resource for Campus Assistants on front-office procedures, Academic Support Kiosk (ASK) workflows, communication standards, and instructor support protocolsEnsure timely response to requests received through the Academic Support Kiosk (ASK), email, phone, and walk-ins by maintaining effective task tracking and follow-up processesServe as the primary point of contact for instructional support requests, classroom issues, and facilities concernsCoordinate with SPS Facilities and Instructional Support to ensure classroom readiness, technology functionality, and swift resolution of escalated issuesOversee evaluation proofreading activities and confirm that final versions meet program standardsMaintain centralized databases for supply inventory, financial documentation, and print requests to ensure transparency and accuracySupport guest speaker logistics, including swag distribution, scheduling, and communication, in alignment with established program policiesCoordinate package pickups, deliveries, and facilities tickets to support efficient program operationsAt the direction of the Assistant Director, coordinate with SPS Events and Central Facilities teams, catering services, and external vendors to support event logistics, technology needs, accessibility accommodations, and transportation of event materialsSupport planning and execution of academic and community-building events, including Master Class Moments, Instructor Receptions, and Instructor Check-In, by ensuring seamless setup, execution, and breakdownPerform additional administrative and operational duties as assigned to support academic continuity and program qualitySocial media support
At the direction of the Assistant Director, oversee the creation and management of the social media content calendar for Pre-College Programs that align with events, milestones, and community engagement initiativesCapture and curate high-quality content that highlights the Pre-College student experience in New York CityAt the direction of the Assistant Director support the development of media for Pre-College social platforms, ensuring adherence to University media release and branding policiesField trip support
In collaboration with the Assistant Director coordinate all field trip operations, including scheduling, permissions, transportation, and chaperone assignmentsServe as the lead field trip chaperone for designated trips, ensuring student safety, attendance accuracy, and compliance with University and Protection of Minors protocolsConduct pre-departure briefings with instructors, teaching assistants, and students to review safety procedures and expectationsIn collaboration with the Assistant Director, assist with logistics, including ticket purchases, supply preparation, vendor coordination, and reconciliation of related expensesMaintain and update the Emergency Kit inventory and ensure Field Trip Bags and Envelopes contain all required materialsTrack and report attendance and incidents during field trips by maintaining contact with program directors for updates and instructionsSupport post-trip reporting, documentation, and recommendations for process improvementFoster student engagement by connecting field experiences with academic goals and community-building opportunitiesPerforms other duties and projects as assigned or requested.
This position involves a considerable amount of physical activity and movement around campus and New York City.
Minimum Qualifications
High School diploma or High School equivalency diplomaOne semester of experience with Columbia University’s Pre-College ProgramsPreferred Qualifications
Experience working with youth in an educational or recreational settingStrong leadership skills, with an ability to guide teams toward achieving organizational goalsAdditional Requirements:
Must undergo and pass a mandatory background checkMust be available to work shifts as scheduled; standard shift times include 8am-4pm, 9am-5pm, and 10am-6pmStrong communication and problem-solving skills, and attention to detailFamiliarity with NYC public transportation or a willingness to learn The rate of pay for this role is $28.00/hour
Questions about the role should be directed to [email protected]
All your information will be kept confidential according to EEO guidelines
Columbia University is an Equal Opportunity Employer / Disability / Veteran