About this role
Delivers and installs furniture in customers’ homes in a friendly, professional manner
Contacts customers upon leaving DistributionCenter to provide them with a two hour delivery time frame; contacts customer if changes in delivery time occur
Strives to maximize quality and efficiency scores to continuously improve customer satisfaction ratings
Contacts Dispatcher after each delivery, informs Dispatcher of product or customer issues
Works in DistributionCenter as needed
Loads and unloads product utilizing proper material handling techniques and equipment to minimize damages
Provides customer service with an emphasis on successful problem resolution and follows through to ensure the customer needs are met in a timely effective manner; communicates with customers regarding particular issues
Examines and evaluates product for damages, documents reasons for product to be returned, notifies supervisor
Provides total customer satisfaction through interaction with associates in other departments
Conducts on-the-job training for new associates
Completes assigned tasks in regards to reports and paperwork in a timely and accurate manner
Drives company vehicle in a safe manner
Maintains vehicles and equipment, conducts vehicle safety check
Valid Florida Drivers License
Must be at least 23 years old
Clean driving record
Previously demonstrated ability in the following areas:
· Customer relations
· Interpersonal skills
· Communication skills
· Problem solving skills
All your information will be kept confidential according to EEO guidelines.