About this role
As a Senior Care Assistant (On-Call), no two shifts are the same. You'll be the first point of support for care staff, service users, and the wider team, helping ensure safe, high-quality care is delivered whenever it's needed.
Your responsibilities will include:
Supporting the delivery of exceptional person-centred care across the communityResponding to on-call issues, providing guidance and practical support to Care AssistantsCompleting care assessments, reviews, and risk assessments to ensure care remains safe and effectiveWorking closely with Care Coordinators to manage care worker rotas and respond to last-minute changes or emergenciesConducting regular reviews of service users' needs and updating care plans where requiredParticipating in multi-disciplinary reviews to ensure the best outcomes for service usersShadowing and mentoring new Care Assistants, helping them build confidence and competenceObserving and evaluating care practice, providing coaching and feedback to maintain high standardsDelivering personal care with dignity, compassion, and respect when requiredCompleting accurate records and essential administrative tasks to support care delivery, compliance, and service qualityEscalating safeguarding, clinical, or operational concerns appropriately and taking prompt action when neededActing as a reliable point of contact during out-of-hours periods, ensuring continuity of care and supporting both staff and service usersSenior Care Assistants spend the majority of their time working within the community, providing hands-on support while also assisting with office-based duties and on-call coordination as required. Flexibility, sound judgement, and the ability to remain calm under pressure are essential in this rewarding role.
We're looking for someone who is compassionate, organised, and able to remain calm under pressure. As an On-Call Senior Care Assistant, you'll be confident making decisions, supporting colleagues, and responding to changing situations while always putting the people we support first.
You'll ideally have experience in:
Completing initial and ongoing risk and needs assessments for service users in their own homes, hospitals, residential, or nursing settingsDelivering and promoting safe, high-quality, person-centred careWorking collaboratively with service users, their families, carers, advocates, healthcare professionals, and other agencies to ensure seamless care and positive outcomesSupporting, mentoring, and supervising Care Assistants to maintain high standards of careReviewing care plans and responding appropriately to changes in service users' needsCommunicating confidently and professionally with a wide range of people, particularly when coordinating care or managing urgent situationsUsing sound judgement to prioritise tasks, solve problems, and make informed decisions, especially during on-call or out-of-hours shiftsMaintaining accurate records and completing care-related administration to a high standardYou'll also need:
A full UK driving licence and access to your own vehicleFlexibility to participate in the on-call rota and travel within the local communityA caring, proactive approach with a commitment to delivering outstanding care and supporting your team Here’s what makes us different:
Local travel only - paid mileage for every journeyFull training & paid induction - no experience neededFlexibility - work patterns that fit your lifestyleCareer growth - clear progression into senior & leadership rolesFamily-friendly - enhanced leave for life’s big momentsNational opportunities - relocate and continue your career within CCHPerks & discounts - Blue Light Card, Cycle to Work, RAF scheme, and moreReady to apply?
Our quick, simple application process lets you choose an interview time that works for you.
Join Comfort Call in Middlesbrough today and be part of something meaningful.