Field Care Supervisor @ City and County Healthcare Group Ltd

💙 What you’ll do

Your focus will be on supporting high-quality, person-centred care and helping colleagues deliver it consistently.

Get to know clients and keep their care under review

Complete initial risk and needs assessments in clients’ homes or hospital and residential settings.

Review care with clients and their families, helping ensure care plans remain accurate and reflect changing needs.

Gather feedback, carry out quality audits, report findings and follow up agreed actions.

Be a visible, approachable source of support

Provide practical guidance, supervision and support to Care Assistants.

Carry out spot checks, formal supervisions and competency assessments in clients’ homes.

Act as a key contact for care staff, helping them raise concerns, find answers and feel supported in their work.

Help new colleagues settle in and develop

Support onboarding, induction and ongoing staff development.

Shadow new Care Assistants in the community and help them build confidence.

Identify training needs and support colleagues with performance improvement.

Support safe care and quality standards

Help maintain compliance with CQC requirements and organisational procedures.

Support the Registered Manager with inspection preparation and internal audits.

Respond to concerns, incidents and safeguarding matters through the appropriate reporting and escalation processes.

Keep care delivery running smoothly

Work with Care Coordinators to support realistic, effective rotas.

Contribute to the on-call rota as required.

Communicate changes and concerns promptly so colleagues can respond effectively.

Work closely with others

Build positive relationships with clients, families, colleagues and healthcare professionals.

Take part in multidisciplinary reviews and contribute relevant observations.

Help ensure everyone involved has the information they need to support each client.

Keep clear, timely records

Use care management systems to record activity accurately.

Maintain supervision notes, spot-check reports, assessments and compliance documentation.

Ensure actions are recorded and followed through.

✅ What you’ll bring

You’ll bring care-sector knowledge, sound judgement and an encouraging approach to supporting others. You should be comfortable giving constructive feedback, managing competing priorities and asking for support when needed.

Essential requirements:

At least one year’s experience as a Field Supervisor in the UK care sector, with experience supervising, supporting, coaching or managing people. Domiciliary care experience is highly desirable.

A strong understanding of CQC standards, regulatory requirements, safeguarding procedures and good care practice.

Practical experience completing risk and needs assessments, spot checks, supervisions, audits and competency assessments.

Familiarity with care management systems, alongside working knowledge of Microsoft Word and Excel.

A full UK driving licence and access to a vehicle, with willingness to travel extensively across England as required.

Strong communication, relationship-building and organisational skills.

A proactive approach to resolving problems and the ability to work independently in the community.

Availability to start as soon as possible.

The existing right to work in the UK.

People management, coaching and operational skills gained in other sectors are also valuable alongside the essential care experience above.

Please note: we are unable to offer visa sponsorship for this position.

🎁 What you’ll receive

You’ll have access to training, development and benefits to support you at work and beyond:

28 days’ annual leave, pro rata.

Fully paid training, ongoing development and funded NVQ/Diploma opportunities.

Career progression opportunities across the wider Group.

Enhanced occupational maternity, paternity and adoption pay.

Death in Service payment.

Pension scheme.

A dedicated benefits and wellbeing platform, including discounts of up to 14% at more than 40 retailers.

Refer-a-friend scheme.

Cycle-to-work programme.

The support and opportunities of a national home care organisation.

Ready to bring your experience to our team?

If you enjoy helping colleagues succeed, building relationships and making sure clients receive the care they deserve, we’d love to hear from you.

Apply today to join Sage Care as a Field Care Supervisor and help shape the quality of care in your community.

Please let us know if you need any reasonable adjustments during the recruitment process.

💙 Sage Care is an equal opportunities employer.