About this role
ROLE SUMMARY
Under the leadership of the Director of Customer Success Management, we are hiring a Principal Customer Success Manager to support the Customer Success Management team. This role is critical to ARR growth and retention and will be responsible for customer advocacy, account management, and churn prevention.
KEY RESPONSIBILITIES
Own and execute the account management handoff from Sales, including building executive relationships, identifying expansion leads, reporting on account health, and protecting renewal revenuePartner cross-functionally with the account team (Sales, Professional Services, Solutions Consulting), Product, and Support to serve as an advocate for our customersDevelop and improve internal processes, systems, and workflows to enable CSMs to be more effective in their rolesAnalyze data and provide actionable insights to drive business decisionsDrive accountability against defined KPIs and performance metricsEnsure compliance with company standards and policies
REQUIRED QUALIFICATIONS
Bachelor's degree in engineering, manufacturing, computer science, or equivalent experience (Master's degree preferred)4-8 years of relevant experience in customer success, account management, or related fieldDemonstrated ability to build executive relationships, nurture high-value portfolios, own retention goals, identify growth pathways, and mitigate risk in accountsStrong communication and collaboration skillsAbility to operate independently in a scaling environmentPREFERRED QUALIFICATIONS
Experience in manufacturing, engineering, or other technical fieldWORK ENVIRONMENT
Remote positionTravel up to 25%, if applicable Why Join Velotic
Velotic is uniquely positioned at the intersection of industrial operations, advanced connectivity, and AI. Joining now means you can help shape:
Culture & Growth
Build foundational People Ops systems, processes, and culture from day one.Work within a team defined by ambition, collaboration, authenticity, and speed.Influence global operating models and employee experience at scale.
Work-Life Balance
Flexible work arrangementsDiscretionary Time Off (DTO)Global paid parental leaveEmployee Assistance Program (EAP
Join Us
Learn more at: www.velotic.com