About this role
Job Title:
Automotive Service Manager
Location:
17875 Oakmont Drive, Omaha, United States, 68136
Job Overview:
As a Service Manager with Christian Brothers Automotive, you are the person who leads the team that our guests look to when they need help with their vehicle and invest in their vehicle. For these reasons, you play a key role in building relationships with our guests. Our Service Managers are responsible for all that happens in our shop and how our guests are guided through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility.
The Service Manager is accountable for and has authority over all aspects of the daily operation of the business. Responsibilities include, but are not limited to, guest experience, sales activities, workflow, staff management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals as assigned by the Director of Operations and Owner. All office and shop personnel report directly to the Service Manager.
Responsibilities include, but are not limited to:
Serve office and shop personnel with humility, urgency and excellenceServe our guests and community in a similar mannerLead all daily operationsFollow and enforce all company policies and procedures as outlined in the current Employee HandbookTake necessary corrective and/or disciplinary action for employee non-complianceEnsure quality of work, attitude, and performance meets or exceeds guest satisfaction goalsDevelop estimates and work ordersDirect Service Writers' development of our guest estimates and work orders and assign work orders to the techniciansEnsure selection of quality partsEnsure target margins are achievedOpen and close stores on a daily basisPerform daily, weekly, and monthly reconciliations, audits, and report analysis. Report results to Franchise Owners and/or OperatorsEnsure all equipment is fully operational and in good working order.Ensure technicians have the resources needed to do their jobServe as the primary communications interface to the guests, before, during, and after servicePresent the best solution to properly repair our guest’s vehicle in a way that is easy for them to understandPossess the ability to consistently and effectively sell our services without jeopardizing honesty and integrityAct in a professional manner suitable to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrityOther duties may be assigned Qualifications:
Understand service to others, both professionally and personallyPossess a grow or die mentality related to all aspects of shop operations and guest care5 years work experience in Automotive Guest Service & Service SalesSupervisory or Management experience in the Automotive IndustryProficiency in Windows based computer software and automotive store applicationsExperience in TekMetric software application preferred, but not requiredGraduation from an industry recognized service training program preferred but not requiredASE Service Consultant certification or equivalent experienceCurrent driver’s licensesDriving record acceptable to our current insurance carrierAbility to pass a drug screeningPhysical Requirements:
Being on your feet for the majority of the workday (standing, walking, etc.)Occasionally lifting and carrying objects over 50 lbs.Driving manual transmission vehiclesKeeping a brisk work pace in a high-volume environmentUsing a keyboard and mouse several times dailyUsing a standard handset phone several times daily Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.