About this role
Job Title:
Automotive Service Advisor / Writer
Location:
5627 S Power Rd., Mesa, AZ 85212
Job Overview:
As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.
Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.
Responsibilities include, but are not limited to:
Greet every guest that enters our facility with hospitality and respectPresent the best solution to properly repair our guest's vehicle in a way that is easy for them to understandManage the store’s workflow in an effective and efficient mannerConsistently and effectively sell our services without jeopardizing honesty and integrityMaintain a positive attitude and team atmosphere at all timesCommunicate on the phone in a clear professional mannerBuild long-term relationships between the store, yourself and the guestDirects, coordinates, and participates in performing customer service activitiesShuttle guests as neededEnsure that all repairs are performed to proper specifications.Work together as a team and assist other employees as needed.Other duties as assigned. Qualifications:
Current driver’s licensesDriving record acceptable to our current insurance carrierProficiency in Windows based computer software and automotive store applications3 years experience in Automotive Customer Service, Automotive Service Advisor/Writer/Sales prefferedPhysical Requirements:
Being dependable and reliable for a position that is scheduled for Monday – FridayBeing on your feet the majority of the workday (standing, walking, coordinating parts, etc.)Occasionally lifting and carrying objects over 50 lbs.Keeping a brisk work pace in a high-volume environment Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.