About this role
Job summary
Working at a busy rural practice we have a vacancy for a Dispenser. You will work as part of a team to provide a caring, courteous and effective dispensing service to patients and other service users.
The culture at Bourn is to offer the highest quality medical care with dignity, respect, compassion, and empathy. The aim of the partners and manager is to create an environment that supports the teams well-being, professional development and create a positive and rewarding workplace. We are all here to provide a professional, caring and friendly service to our patients and each other.
Main duties of the job
You will assist in the preparation, dispensing and sale of prescriptions and assist with stock control, ordering and re-stocking of the dispensary.
Working with the Dispensary Manager you will ensure the smooth running of the dispensary.Ensure compliance with Standard Operating Procedures (SOPs).
Ensure the formulary is being adhered to and support the Dispensary Manager in implementing change.
As needed train and support colleagues to maintain high standards of care.
Accurate and secure dispensing of medicines, ensuring zero discrepancies.
Manage stock levels in the dispensary.
In conjunction with other team members, the post-holder will be prepared to cover the work of colleagues when they are absent through annual leave or illness.
About us
The culture at Bourn is to offer the highest quality medical care with dignity, respect, compassion, and empathy.The aim of the partners and manager is to create an environment that supports the teams well-being, professional development and create a positive and rewarding workplace.We are all here to provide a professional, caring and friendly service to our patients and each other.
Job description Job responsibilities
The following are the core responsibilities of the Dispenser. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
Responsibilities include:
Using the clinical system to ensure all relevant information is recorded onto individual patient records as required
Following Standard Operating Procedures to receive requests for and accurately process/dispense all prescriptions Following Standard Operating Procedures to safely and accurately assemble mediation Be responsible for the correct management, safe issuing and recording of controlled drugs Collection of prescription charges/checking patient exemption statements and accurate recording and safe keeping Liaising with doctors, hospitals and other health professionals as needed Using the clinical system to maintain adequate stock levels, ordering stock, and receiving stock Request stock as required using the clinical system ensuring only minimum stock is maintained to run dispensary efficiently and safely Manage receipt of stock, checking delivery notes and ensuring that the clinical system is updated to maintain accurate electronic stock control Liaise with pharmaceutical wholesalers / companies as required Ensure the clinical team are aware of out of stock items / stock shortages in a timely manner and running reports on the clinical system as needed Follow-up any delivery discrepancies as appropriate Dispose of out of date medication correctly updating stock as required Checking, counting and filing of prescriptions Sharing responsibility for maintaining dispensary equipment in a clean and tidy condition, this to include adhering to our Dispensary Housekeeping Protocol.
This is not an exhaustive list.
Person Specification
Qualifications Essential
Essential - NVQ Level 2 Certificate in Pharmacy Service Skills / Pharmacy Services Assistant
Experience Essential
-Essential - Knowledge of pharmaceutical regulations and safety protocols -Excellent IT skills in outlook, word and excel. You will use your skills for letter writing, managing the email inbox and completing spreadsheets to monitor activities -Experience of working in a customer facing environment and have a patient focused approach. -Good communication skills, able to communicate effectively for different needs. Apply tact and sensitivity to establish trust and confidence -Able to work accurately and systematically, ensuring high-quality output -A collaborative mindset and the ability to work well within a team and contribute positively to group goals are key to success in this role -Ability to work collaboratively in a fast paced environment -Flexibility to support team members when necessary to provide holiday and sickness cover where required
Desirable
-Experience of working in general practice and an understanding of administration activities would be beneficial in particular processing prescriptions
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bourn Surgery
Address 25 Alms Hill
Bourn
Cambridge
CB23 2SH
Employer's website https://www.bournsurgery.nhs.uk/ (Opens in a new tab)