About this role
Outsourcing customer support to cut costs? How about no. That’s not the way we roll. While some might see support as an added cost, we see an opportunity to delight our customers with caring answers. Our customer support team has all the power to make things right. We believe that few companies have gone this far in granting customer support such a central role.
Our support team is the interface between our product and our users. We are on the front lines, answering emails, Facebook messages and Tweets to provide fast and friendly service to our great clients. We want to treat our customers as we’d want to be treated.
Behind the scenes, we make sure our customers’ voices are heard loud and clear by the entire company. We think their feedback is the most invaluable tool and the best way to improve our product. So we appreciate, recognise and share feedback with the common goal of continuously improving our customers’ experiences.
Our team thrives on empathy and exults at the sound of thanks when we exceed the expectations of our awesome customers. Going above and beyond is our daily task.
Role
As a member of the WOW team, you interact with our customers to offer them everyday solutions. You are clever, kind and sincere. You speak to them in human and not in automated emails. You know how to choose your words to compose eloquent explanations, that are yet simple and personal. You are a beacon of information that is here to enlighten the world, one Captain Train customer at a time.
You will prove to our customers that a new standard of support has been set. You will show them that Captain Train is like no other. And they will reward the fruits of your patient labour by spreading the good word by word-of-mouth and sheer enthusiasm.
If this sounds like your thing, then we have a position for you!
You’re an English native speaker who also speaks French fluently.You have strong copywriting and grammar skills. Your friends come to you when they need some solid proofreading. And spelling mistakes on the Internet make you sad.You can’t sleep until you reach inbox zero.Your empathy is above average. You always stay calm when everyone is upset.Tech and computer culture are a part of your life. You’re the one your family calls when they have a computer problem. Clearly you’re very familiar with the Balmer Peak.You’re resourceful and autonomous. Searching for information independently and answering your own questions is a part of your daily life.Pluses
You’re an early adopter of Captain Train and know the product very well.You have previous experience in customer service and know how to make people happy.You’re familiar with a startup environment, online communication and social media.You’re fluent in another language than English and French.You have train posters hanging on your bedroom wall. We don’t look so much at resumés. Focus on describing your projects, your experiences and what you would like to bring to the team. Your Twitter handle or any written works are really useful to us.