About this role
The Customer Service Coordinator (CSC) assists customers by providing an exceptional brand experience. The CSC serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email, or when in the showroom.
What We Offer:
Health insurance – Medical, Dental, and VisionPTO days, floating holidays, paid holidays, and sick days401K retirement plan with profit share. Grow your career with us – many promotional opportunities are availablePay starting from $17 and up to $20 per hour. Duties and Responsibilities:
Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM).Answers incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.Directs client issues, concerns, and/or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed.When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.May provide customer communication support as it relates to installations, confirmations, and return visits.Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environmentAssociates Degree related to business administration / accounting from an accredited college or university preferredAbility to communicate politely, clearly and professionally with clientsAbility to work quickly and accurately data entryCalendar management / regional scheduling experience preferredSelf-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environmentTech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc) Find us on Facebook, YouTube, and Instagram
We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.
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