About this role
The General Manager (GM) oversees operations, team leadership, as well as people and team development at a corporate-owned location. This strategic role focuses on operational efficiency, profitability, and maintaining company standards. The GM fosters a positive work environment through coaching, mentoring, collaboration, and empowering team members.
Base salary $155K - $165K. Bonus is based on Y/Y growth
ESSENTIAL FUNCTIONS
Financial Oversight
Meet or exceed annual financial targets and assigned goals.Evaluate P&L performance and balance sheet health; develop action plans to close gaps.Complete monthly trend and variance analysis per AFP budget.Develop capital expenditure plans and long-term spending strategies.Ensure the collection of accounts receivables. Problem solving opportunities for improvementTeam Leadership & Development
Recruit, hire, and develop high-quality talent aligned with company values.Ensure clear job descriptions and compensation plans are established.Coach and develop team members through SMART (shared, measurable, attainable, realistic, time-phased) goals, and performance meetings and reviews.Conduct annual performance reviews and provide feedback.Foster trust and lead by example consistent with our Credo, core values and 10 Serving Basics.Celebrate and recognize performance wins and alignment with our Credo/culture.Operational Excellence
Identify business challenges and develop strategies to improve efficiency.Align goals across teams for lead generation, sales, revenue, EBITDA, and market share growth.Champion the Facilitative Sales process to hold Sales team accountable to goals.Provide leadership to Warehouse and Install and support teams to ensure they are performing in accordance with expected company standards and service level agreements. Partner with manufacturing and Purchasing to ensure a continuous supply of materials and resolution of supply chain issues.Develop Annual Marketing Plan and establish programs to generate leads.Develop and execute local marketing campaigns and showroom strategies to increase customer engagement.Ensure accurate records including PO process, A/R, A/P, and inventory.Ensure compliance with company policies and employment laws.Customer Experience
Lead a local team to provide quality products and a customer experience that meets our Net Promoter Score (NPS) expectations.Respond quickly to customer concerns and resolve issues proactively.Ensure proper execution of customer contracts and service delivery.Safety & Compliance
Perform regular safety audits and job site observations.Ensure compliance with OSHA standards (CCOHS in Canada) and company safety expectations.Key Performance Indicators:
Lead, Customer & Sales GrowthLocal lead generation through local marketing tacticsSales dollars as a % YOY and to planConsults per salesperson per monthNew customer closing rate %Sales dollars YOY outside the closetRevenue GrowthRevenue dollars as a % YOY and to plan
Revenue per team memberExceptional Brand ExperienceBrand experience score (NPS combo)Google review metricCommitment to Health and SafetyTotal incident rate (TIR)Exceptional QualityReturn visits (install success rate)Sustainable Profitable Business GrowthEBITDA % growth YOYEBITDA %Gross margin improvementGross margin %Successful Teams that get results and live our valuesRetentionTeamNPS% of successful team members / team leaders who hit their annual goals Bachelor’s degree in business management or related field preferred; MBA a plus.10+ years of professional experience, including 5+ years as a GM or Operations Manager.Experience in residential selling, and independent business unit operations.Strong communication, leadership, and problem-solving skills.Tech-savvy with experience in CAD, Epicor/Kinetic, Salesforce, Microsoft Office, Power BI.Commitment to customer service, safety, and continuous improvement.Well-developed business/financial acumen.A proven track record for developing people and teams. Find us on Facebook, YouTube, and Instagram
We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.