About this role
IT Systems Engineer with extensive experience in design, implementation, and diagnostics of networks, LAN/WAN, security, and servers.
We are looking to fill an opening for an IT Systems Engineer (specifically Tier 2-3 escalation and consultant) to help serve our growing client base. Our IT Systems Engineer will have the primary responsibility of providing remote & on-site services to our clients. This includes heavy interaction with end-users in diverse computing environments working with a wide range of technology. Our IT Systems Engineer is challenged on a daily basis working in an energetic, fast moving, collaborative, demanding & results-oriented work environment.
Job Details:
You will be called upon to troubleshoot and resolve complex issues (Tier 1 thru 3).The ability to communicate effectively with clients via phone, email, and in-person, and articulate technical projects and support resolutions to non-technical peopleExcellent problem solving capability, able to utilize all available resources to quickly resolve issues and provide best practice IT solutionsAbility to take ownership of projects and complex problems and follow through with minimal supervisionAbility to document work continuously through-out the day and provide detailed ticket and time sheet updatesDesire and self-motivation to learn new technologies and stay abreast of industry changesAbility and positive attitude towards working with a diverse range of technology dailyFamiliar with best practice IT procedures for networks from 5 to 100 users, ability to convey essential information to clientsValid driver’s license with reliable transportationNon-smoker. Smoking is prohibited at BCA and all client sites.Dependable and reliable, available between 8:30AM and 5:30PM Monday-FridayAvailable on-call 24x7.Ability to lift 50lbs, Ability to type 30 wpm 5+ years of desktop and server engineering and administration experience is mandatory – Classroom or training center time does not count towards real-world experience 3 or more years of design, implementation and support experience with the following technologies: - Server Platforms: Windows 2008/2012/2016/R2 Server (AD, DNS, Security, Backup/DR)
- Server VMware Virtualization and Shared Storage
- Network Applications: Exchange 2010/2013/Office365, SQL 2008/2012, Citrix
- Desktop Platforms: Windows 7/10 (32/64bit) (Group Policy, Profile Management) - Networking: LAN, WAN, SAN/NAS, SSL/IPSec VPN, VLANs, IIS Site Server, Routers, Firewalls, SNMP, DHCP, DNS
Associates Degree or higher or equivalent work experience in the IT / Consulting field Current MCITP: Server Administrator or above Current CompTIA Certification: One or more – A+, Network+, Security+, Server+ All your information will be kept confidential according to EEO guidelines.