About this role
Sharp on details, strong in communication, and always looking for the right solution? Then this is your kind of role. At King of Reach, we’re looking for a detail-driven and self-starting Customer Care Specialist to manage the end-to-end export order process for our retail customers across Africa. From West and Central Africa to the East and South. You quickly see where things can improve and make sure they do. Sounds like you? Then you’ll fit right in.
Reach your full potential as Customer Care Specialist
As a Customer Care Specialist, you are responsible for the flawless processing of retail export orders to African markets, including the export documentation, shipping and compliance requirements that come with them, and you collaborate closely with colleagues from stock management, purchasing, finance, logistics and sales. You’ll join a diverse, international team where you get a lot of autonomy and ownership. You know what needs to be done, and take the lead when action is needed.
What you’ll do
Sales SupportProcess and follow up on orders for retail clientsCoordinate with internal departments and external customersSpot and resolve issues in the order processKeep all records and admin up to dateCoordinate the full order flow from start to finish This is you
You combine structure with a proactive mindset. You like fixing things and don’t shy away from tough conversations. You take initiative, work independently, and communicate clearly and professionally.
You:
Experience in an administrative or office-based role is a plusHave a strong command of English language, French is a plusAre accurate and a strong communicatorAre confident when dealing with clientsTake ownership and work independently We offer you
A good salary in line with your experience, plus a yearly fixed Christmas bonus and a performance dependent bonusInitially, a one-year contract with the prospect of permanent employment 25 vacation days, with the possibility to purchase additional daysA travel allowance of up to 75 km on single trip travel when working at the office, or an allowance if you’re working remotely (from home)The flexibility to work 1 day a week from homeA pension scheme where 2/3rd of the pension costs are paid by usThe possibility to take courses related to your growth ambitions and functionA coaching program focused on your mental health (non-binding)Participation in group insurance such as disability insurance and survivor’s insuranceFree use of our company gym Bicycle plan where you can benefit from a substantial discount