About this role
It's more than a job: it's a passion.
Outstanding Opportunity for a Care Transitions Manager for our Home Health Office in Cleveland, OH. A sound knowledge of Medicare Home Health as it relates to our communities, a High level of Customer Service, Clinical Sales experience, a Therapist (PT, OT, SLP) or a Nurse and a passion for service to people are an essential requirement for this position.
Your responsibilities: * Coordinate business development and education of patients, insurance companies, physicians, hospitals, nurses, community resources, other health care specialists and the local community * Facilitate a consistent service delivery of the Brookdale Healthcare Services continuum including highest quality care for the patient and family * Participate in resident need identification processes including, but not limited to Collaborative Care, and is accountable for completing the referral process including communicating to the patient, the family, the staff and other professionals as appropriate * Participate in consistent meetings with Home Health Administrator and Sales Manager to review customer experience, quality of care delivery, program growth, and leadership skill development * Serve as an educational resource to the community regarding healthcare services
Required skills and qualifications: * Bachelor's Degree preferred * Minimum two years experience in healthcare required; with experience in social services coordinator for patients and customer service * Must be willing and able to communicate with patients of various levels of functioning and various types of personalities * Willingness to communicate perceived physical and emotional needs of patients to other skilled staff to assist with addressing their care needs
If you're a Brookdale associate, please consider referring someone through the Good People Program!
Brookdale is an EOE-(Equal Opportunity Employer) and drug-free workplace.
Brookdale offers a number of benefits to full-time associates including, but not limited to: medical, dental, vision, disability, life, paid time off, educational reimbursement. All associates, age 21 and older, are eligible to participate in the 401(k) retirement savings plan.
All your information will be kept confidential according to EEO guidelines. Brookdale is an EOE-(Equal Opportunity Employer) and drug free work place