About this role
As a member of the SMT as Operations Manager your main duties and responsibilities include:
Developing, improving, and implementing operations plans to meet company goalsManaging the day-to-day operations, establishing company policies, implementing necessary changes, and adhering to compliance procedures, laws, and regulationsManage all direct reports building strong relationships around the values of the company:Setting and managing KPIsField AccompanimentTime sheets (to reduce overtime claimed)Training and development planningProviding all necessary reports, assisting leadership in goal setting, and promoting company growth and anticipating and forecasting trends and patterns of the company and marketplaceManaging finances, developing, monitoring, and analysing the departmental financial reportsCreating financial plans for increasing revenue and margins in the Operations TeamAllocating the company’s resources, materials and equipment to the most productive functions, supply chain and delivery managementCreating operation strategies to minimise stock losses, implementing initiatives to reduce company costs, and increasing employee productivityDevelop and build all processes and procedures for an EV Charge Point Installer and OperatorDevelop and manage the annual operations budgetDevelop and build a sub-contract network of suitable organisations for Civil Engineering works and electrical installations in certain geographical locationsEnsure the continuous improvement of electrical procedures, standard operating procedures, Lean and problem-solving initiatives.Ensure the continuous improvement of the electrical employees through performance review and development planningEvaluation and onboarding of suitable charging hardware suppliers and partners and the regular review of our current charging hardware suppliersResolve customer issues in a timely, efficient, and cost-effective manner, projecting a professional and customer-friendly attitude.Manage the necessary administrative records and controls to protect the interests of the company and the customer, to include prompt and accurate invoicing.Create and review estimates for final pricing and approval as required.Ensure that the electrical team has the technical ability to support all sales efforts.Determines and promotes company goals, strategies, products, services, and achievements to key internal and external stakeholders.Establishes directions and leads the development of short and long-term operation’s strategies and objectives.Assist in the strategic planning, vision, and business planning of the company.Comply with all Health & Safety protocolComply with all company policies and proceduresOversee small works and estimating functionProduce and monitor site specific, risk assessments and method statements in line with H&S legislationEstablish and maintain ongoing client relationships, identify opportunities for future opportunitiesManage delivery of projects, within budget requirements, with a target to maximise profit through subcontractors and labour controlLiaise with clients representative on site, to coordinate all site activities, ensure installation team attend all induction coursesManage ongoing workload informing all relevant departments if there is a delay, or difficulties which may adversely effect, the delivery, cost or quality of the projectAny other reasonable requests which your line manager may requireAct as a conduit between operations and the commercial sales team, building a strong and close working relationship with the Commercial Sales TeamGeneral administration tasks that are required to meet the needs of the businessUphold the company way and live our values day in day out
Essential
High attention to detailKnowledge Microsoft Office – Excel and WordExcellent organisational skillsStrong communication skills – both written and verbalAbility to work well independently and with team membersAbility to focus and work in a fast-paced environmentPositive and can-do attitudeProblem solverExcellent organizational and multitasking skillsA team player with high level of dedication
Desirable
Previous experience in an admin role would be advantageousPrevious experience in EV charging would be advantageousSalary 45k to 60k DOE