About this role
The Customer Satisfaction Analyst is responsible for gathering, sorting, retrieving and organizing information of a sales representative’s performance assigned to them during a given month by analyzing and interpreting data obtained regarding customer satisfaction.
Responsibilities
Responsible in handling customer service e-mails from the websiteChecks order issues from time to time ensuring that satisfactory resolution have been given or will be given by the ISR to his/her customer for pending or current CIF'sKeep track of current orders, rotation bins of ISR’s, order issuesAssign orders to sales reps, update order status or detailsPerform duties assigned by their superior from time to time. Candidate must have completed at least her 2nd term in college.Good English oral and written communication skillsKeen to details and results-orientedProficient in using Microsoft Office ApplicationsFast worker, web savvyTyping speed of at least 35wpm Compensation & Benefits:
Above the market Base Pay + Php 2,500.00 Transportation allowance + Attendance BonusBonus tied to productivity + Night Shift DifferentialUnused vacation leaves can be en-cashed up to a maximum of 10 leaves a year, tax-free.Free meals, flowing sodas + coffeeHMO (including up to 2 dependents) with ceiling limit of Php 250,000/illness/person/year upon hiring.Life insurance and other benefits provided upon hiring.