About this role
**Responsibilities:**
Manage front desk operations by processing room sales and delivering professional guest service experiencesAddress guest inquiries, resolve issues, and provide information about hotel amenities and local attractionsComplete guest registration procedures, including registration forms and computer system entriesFacilitate guest check-in and check-out processes, including key distributionProcess guest payments and maintain accurate transaction records during shift reconciliationCollaborate with Executive Hosts to ensure consistent and high-quality guest experiencesGenerate and maintain operational reports and system documentationReconcile daily transactions and financial records at shift conclusionExecute manual procedures during system downtime to maintain operational continuitySupport management with special projects and additional duties as assigned **Qualifications:**
High school diploma or equivalent with a minimum of 6 months of front desk experienceProficiency with basic office equipment and computer systemsTyping speed of 45+ words per minute with demonstrated 10-key data entry skillsStrong English communication skills, both written and verbalKnowledge of hotel key card systems and access control proceduresAbility to work flexible schedules, including varying shiftsCapability to perform duties while standing for extended periodsStrong multitasking abilities with meticulous attention to detailProficiency in basic mathematics, including addition, subtraction, and account reconciliationExperience with cash handling and electronic payment processing systemsFamiliarity with property management systems, including LMS, CMS, and Hot Sauce/Espresso platformsAbility to obtain and maintain required gaming certifications and licenses as applicable to the position Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.