About this role
Ameristar Kansas City is seeking a Slot Supervisor. The successful candidate will provide friendly, courteous and efficient guest service and ensure a prompt response to all guests’ needs. You will also provide cashiering, slot machine services, transaction verification, assistance and oversight to Slot Service Specialists.
Adhere to all department and property policies, procedures, and internal controlsMust maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity.Coach, monitor, and develop team members for improved performanceIssuing timely performance evaluations on subordinates while offering developmental guidelines and resources to achieve goalsThrough teamwork with other Slot Supervisors and the Slot Service Specialists, ensure great guest service and prompt response to guests’ needs at all timesAssure that the slot machines are operating properly and that all jackpot payoffs are executed in a timely manner according to company policyVerify, process, and authorize jackpot payoutsSupport and assist Slot Service Specialists and other Slot Supervisors on the Casino FloorGeneral monitoring of job performance of Slot Service SpecialistsConsistently monitor and manage the departments’ labor and payroll standards.Assist Guests with general questions concerning the CasinoRespond to change lights on slot machines and assist customers needing change or other assistanceOther various duties as assigned by the Casino Operations Assistant Shift Manager High school diploma or equivalentOne-year slot experience or prior slot experienceExcellent communication and guest service skills for both internal and external guests.Ability to count money and make change.Basic computer, math, reading, and writing skills.Supervisory skills, preferred but not required. General knowledge of Microsoft Word, Excel, and Outlook is a plus.Always conduct oneself in a manner that reflects a positive and professional imageAbility to establish rapport with other team members throughout the casinoMaintain a positive attitude at all timesBe able to work in a fast paced 24/7 environment.Must be available to work nights, weekends and holidays. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.